SARABJEET KAUR
Summary
Self-motivated professional successful in holding a safe space to build useful like skills , strategies to drive growth and improve the processes. Proven track record of success in delivering instructions and fostering positive learning environment. Collaborative and dedicated to motivate individuals to adopt a broad perspective and deliver innovative solutions. Background in working effectively with cross functional teams and accomplishing business integrity and strong work ethics.
Overview
18
18
years of professional experience
Work History
Learning Specialist
Insights Learning & Development
05.2023 - 08.2024
- Successfully contributed in strategies improving workshop material accuracy for specified clients.
- Collaborated with clients and cross functional teams to integrate the workshop feedback and experience to develop and modify internal strategies, products, and workshop offerings that enhanced the customer satisfaction.
- Coordinated and generated administrative support to facilitate and maximize the functionality and operations of the workshop.
- Ensured that all production work instructions are accurate, utilizing key stakeholders, and maintained up to date.
- Successfully recorded client feedback at monthly meetings and action items accordingly with relevant functional stakeholders.
- Improved the overall process by providing assistance to, and information for, participants prior to, throughout, and upon completion of Workshops.
Learning & People Coordinator
Etobicoke Medical Centre
10.2022 - 03.2023
- Collaborated with cross-departmental teams to identify skill gaps, leading to the creation of targeted development plans.
- Created and maintained a knowledge base of training materials, resulting in overall improvement of the employee self-service.
- Introduced Instruction Guide strategies that boosted learner completion rates.
Client Learning Specialist
Connectdott Pvt Ltd
10.2021 - 10.2022
- Identified this core motivations of the team with the help of the Learning Management System and aligned them to the right team to get the best ‘Cultural Fit'.
- Collaborated with department heads to identify training gaps, resulting in the rollout of demonstration of the new curriculum program.
- Conducted the needs analysis using surveys and interviews, leading to the development of targeted programs that increased the core motivations of the team.
- Implemented a post-learning feedback mechanism, utilizing feedback to increase training effectiveness by 35%.
- Created initiatives as a subject matter expert on the Client offering as well as operations, utilizing the holistic identification to drive innovative solutions.
- Liaise with all internal stakeholders to ensure that all completion specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Introduced a profound understanding of both the business operations and the competitive landscape relevant to distinct solutions.
Founder
The Stellar Wisdom
08.2013 - 08.2021
- Conducted initial assessments and ongoing evaluations to understand clients' emotional health status and progress and use the assessment data to tailor coaching approaches and strategies.
- Partnered with the clients to define and execute long-term strategy to plan achievable learning objectives & outcomes.
- Delivered a continuous learning structure to stay informed about the latest leadership & awareness practices & initiatives.
- Lead initiatives to broaden our market presence both domestically and internationally, enhancing content related to mental health, emotional well-being, and self-care.
- Cultivated and managed high-level relationships with clients to integrate emotional wellness into overall well-being programs.
- Contributed in creating a safe and confidential space for clients to explore express & foster a supportive and inclusive online /offline community.
Customer Relationship Manager
A2Z Apps Pvt Ltd
09.2012 - 09.2013
- Generated strategies to improve customer relationship to maximize the revenue retention.
- Successfully delivered new client implementation projects including requirement gathering, deliverables, and issue tracking.
- Collaborated with product support and introduced problem solving initiatives and delivered in person & virtual training sessions with both internal and client's key stakeholders.
- Improved the overall client experience with effective, timely and accurate communications (oral and written).
- Established key performance indicators, and active positive engagement through a variety of creative programming between the client and A2zapps.
- Conducted and coordinated interactive team activities, training and support with the customers
Customer Relationship Manager
Glodyne Technoserve
09.2010 - 09.2012
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Proactively identified areas of business process improvement and designed initiatives to enhance the overall customer experience.
- Generated month-end overviews of client's current activities aimed at increasing the product awareness among existing customers.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Client Servicing
Multiple Start Ups
12.2006 - 09.2010
Education
MBA - Customer Experience Management
Symbiosis
India10.2010
Bachelors Of Commerce (Economics) - Commerce And Business Administration
Delhi University
01.2005
Associate of Arts - Aviation & Hospitality Management
Delhi
01.2003
Holistic Therapy Practitioner - Informed Childhood Trauma Practice
Quantum Life University
India11.2013
Holistic Therapy Practitioner - Systematic Constellation Transgenerational Trauma
Quantum Life University
India10.2018
Associate of Arts - Sound Healing
IASH
India01.2016
Holistic Therapy Practitioner - Regression & Inter Live Stages
Quantum Life University
India11.2019
Skills
- Growth Mindset
- Attention to Detail
- Organizational Skills
- Customer Relations
- Collaborative learning
- Course design
References
Available upon request.
Languages
English
Full Professional
Timeline
Learning Specialist
Insights Learning & Development
05.2023 - 08.2024
Learning & People Coordinator
Etobicoke Medical Centre
10.2022 - 03.2023
Client Learning Specialist
Connectdott Pvt Ltd
10.2021 - 10.2022
Founder
The Stellar Wisdom
08.2013 - 08.2021
Customer Relationship Manager
A2Z Apps Pvt Ltd
09.2012 - 09.2013
Customer Relationship Manager
Glodyne Technoserve
09.2010 - 09.2012
Client Servicing
Multiple Start Ups
12.2006 - 09.2010
MBA - Customer Experience Management
Symbiosis
Bachelors Of Commerce (Economics) - Commerce And Business Administration
Delhi University
Associate of Arts - Aviation & Hospitality Management
Delhi
Holistic Therapy Practitioner - Informed Childhood Trauma Practice
Quantum Life University
Holistic Therapy Practitioner - Systematic Constellation Transgenerational Trauma
Quantum Life University
Associate of Arts - Sound Healing
IASH
Holistic Therapy Practitioner - Regression & Inter Live Stages
Quantum Life University
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