Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Sara Beatriz Martinez

Calgary,AB

Summary

Highly motivated, collaborative, and resourceful professional with 8 years of experience in software engineering, support engineering, and business systems analysis. Organized and dependable team player skilled at managing multiple priorities with a positive attitude. Demonstrated willingness to take on added responsibilities to meet team goals and drive cutting-edge innovation. Seeking to leverage technical expertise and client-focused skills in a Technical Support Specialist role.

Overview

8
8
years of professional experience

Work History

Software Engineer

Symend
10.2020 - 05.2024
  • Collaborated with multidisciplinary teams to assess technical requirements; provided support, designed, coded custom solutions for clients
  • Such as Python Azure Functions interacting with API Calls (server-side) and built in functionality for telecommunications landing pages
  • Created temporary SQL solutions as part of incidents that occurred while working in operations and updated, inserted data into Azure and Snowflake Tables
  • Demonstrated leadership by training multiple team members in best practices and on-call procedures; maintained first rate technical documentation to improve Engineering practices and facilitated UAT Testing Sessions by creating test files, sending test SMS/Emails with Twillio/EMAG/SendGrid and ensuring all Azure Services were working smoothly
  • Owning potential by creating better team dynamics and helping structure on-call schedule during holidays/weekends; participating in fast-paced environment and communicate complex technical issues to range of departments including Client Operations, Engineering, Quality Assure, and Project Management
  • Lead with empathy by volunteering at food bank and during Christmas holidays for different events Including: Calgary Food Bank Mamas for Mamas, and more
  • Provided technical guidance to junior developers, fostering positive team environment, and promoting professional growth.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.

Software Developer

MNP
08.2019 - 01.2020
  • Improved desktop applications with new features and updated code; facilitated seamless system integrations by working closely with third-party vendors to ensure compatibility between applications
  • Optimized application performance by conducting regular code reviews and refactoring and significantly enhanced user experience through designing and implementing user-friendly interfaces
  • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business
  • Assisted in maintenance of existing systems written in C# and helped enhance performance and anticipated client needs, providing them with excellent support while holding company standards and policies
  • Resolved any issues or feedback from clients, volunteered in Calgary's Corporate Challenge 2019, and rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.

Software Developer and Business System Analyst

TELUS
05.2016 - 07.2019
  • Based on gathered requirements, designed tools, and developed front-end and back-end automations to meet user needs
  • Prior to deploying automations to TELUS internal teams, conducted tests, which included End to End Testing and User Acceptance Testing
  • Played role in generating over $2 million in financial benefits by providing ongoing support and maintenance to various tools onshore and offshore (India and Philippines)
  • As team lead, oversaw design and delivery of three main projects
  • One of the projects resulted in 30% reduction in customer effort and yearly credit reduction of $0.5 million
  • Designed and implemented scalable applications for data extraction and analysis.

Education

Bachelor of Science (B.Sc.) Software Systems -

Simon Fraser University
Surrey, BC
05.2016

Skills

  • User experience improvement
  • SQL
  • System Monitoring
  • Software Development Lifecycle
  • Team Collaboration
  • Agile Methodologies
  • Front-End Development
  • Back-End Development
  • Maintenance
  • RESTful APIs
  • JIRA
  • Testing and debugging
  • Troubleshooting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software Engineer

Symend
10.2020 - 05.2024

Software Developer

MNP
08.2019 - 01.2020

Software Developer and Business System Analyst

TELUS
05.2016 - 07.2019

Bachelor of Science (B.Sc.) Software Systems -

Simon Fraser University

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Sara Beatriz Martinez