Enthusiastic business hospitality professional with a robust background in business administration and a diploma in hospitality management. An aspiring leader poised to leverage substantial leadership experience and a deep understanding of hospitality to thrive in a dynamic managerial role within the industry. Dedicated to delivering unparalleled guest experiences, optimizing operational efficiency, and cultivating a collaborative team environment. Focused on driving organizational success by exceeding guest expectations through a commitment to excellence in service and management.
In my current role as a sales executive manager, I play a pivotal role in the organization's success. Notably, I have achieved a remarkable increase in sales, achieving a growth of 38% by the end of 2023. I provide critical leadership and support within the management team, overseeing day-to-day operations, staff management, and the implementation of strategic initiatives also established strong relationships with key clients such as EY, Delloite and RBC resulting in business expansion and revenue growth. Additionally, I closed 29 deals and implemented a streamlined lead generation process, resulting in a 25% increase in qualified leads by end of last year. My role also involves maintaining and updating the CRM system(Triple Seat), ensuring accurate records of client interactions.
In my previous position as a Supervisor, I performed a multifaceted role that involved supervising operations across 4 distinct venues. I was responsible for training and guiding my staff, ensuring their proficiency in service delivery. Additionally, my strong hosting skills significantly contributed to increased sales and customer satisfaction. I was adept at multitasking, taking on bartending, serving, and an all-in-one role, while simultaneously managing reporting and cashing out at the end of each night. This dynamic and multifunctional role allowed me to drive operational efficiency and contribute to the overall success of the venues
During my tenure as a Business Sales Executive Intern at Mackenzie, I actively contributed to the expansion of client acquisition for my team by 15%. Working collaboratively with the sales team, I engaged in strategic planning, market research, and competitor analysis to identify growth opportunities. Through effective communication, I participated in client meetings and presentations, enhancing interpersonal skills.
In my prior position as a Bartender, I played a crucial role in creating a memorable experience for customers. My responsibilities included crafting and serving a wide range of beverages, ensuring the highest standards of customer service. Beyond this, I was also responsible for managing customer interactions, which further boosted sales and enhanced the overall customer experience.
Google Project Management Certificate
Coursera, December 2021
Smart Serve
AGCO, July 2020