Sara Ama Mensah
Toronto,ON
Summary
Diligent with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer service and adaptable to new processes and procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Infant Nanny
Mrs Shara
06.2023 - 12.2023
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
Customer Service Cashier
MAKOLA TROPICAL FOODS
01.2022 - 05.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended, selected, located and obtained products to meet customer needs.
- Assisted customers by providing information and resolving complaints.
Education
Associate of Science - Health And Society
Seneca College
Toronto, ONAssociate of Science - Physician Assistant
University of Ghana
Ghana09.2021
Associate of Science - Health And Society
Narh Bita College
Ghana05.2014
Skills
- Customer Service
- Telephone Management
- Order Coordination
- Check Processing
- Customer Inquiries
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Positive and Professional
- Account Management
- POS System Operation
- Cash Management
- Guest Services
- Cash Handling
- Payment Collection
- Customer Complaint Resolution
- Merchandise Restocking
- Refund Handling
- Product Recommendations
- Problem-solving abilities
- Positive attitude
- Excellent communication
- Data entry proficiency
- Conflict resolution
- Organizational skills
- Teamwork and collaboration
- Telephone etiquette
- Time management
- Attention to detail
- Reliability and punctuality
- Sales techniques
- Patience and composure
- Computer literacy
- Cash handling expertise
- Payment Processing
- Customer Assistance
- Drawer Balancing
- POS Systems
- Inventory Stocking
- Customer Relations
- Shipment Procedures
- ID Verification
- Relationship Building
- Call Response and Transfer
- Employee Training
- Retail Operations
- Honest and Dependable
- Cleaning and Sanitizing
- Staff Supervision
- Bank Deposits
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Ten staff members.
- Documented and resolved customer issues which led to positive results.
- Achieved results by introducing software for complicated tasks.
Languages
English
Full Professional
Affiliations
- Member, Small Business Association (2008 - present)
I love to read and write novels
I love to read at my own free time and after reading i create my own personalized novels which i type them down in my computer .i mostly read 2 books anytime am free each week.
REFERENCE
PASTOR SHARA
1871 WESTON ROAD
6472781719
MONICA AMOAH
1765 WESTON ROAD
6477812633
Timeline
Infant Nanny
Mrs Shara
06.2023 - 12.2023
Customer Service Cashier
MAKOLA TROPICAL FOODS
01.2022 - 05.2023
Associate of Science - Health And Society
Seneca College
Associate of Science - Physician Assistant
University of Ghana
Associate of Science - Health And Society
Narh Bita College
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