Sara Zeyad
Surrey,BC
Summary
Accomplished professional with a proven track record at Canada Revenue Agency, adept in client relations and Microsoft Office. Excelled in roles requiring patience, persistence, and the ability to multitask, significantly enhancing customer satisfaction and loyalty. Fluent in Arabic, my expertise in cash handling and negotiations consistently met high-volume demands, driving results.
Overview
7
7
years of professional experience
Work History
Debt Collector
Canada Revenue Agency
05.2022 - 01.2024
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Cashier
Mr. Shawrma
09.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Key Holder
Just Cozy
09.2020 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Shift Leader
Mr.shawrma
09.2017 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Diploma - Special Education
Surrey Community College
Surrey, BC06.2024
High School Diploma -
Princess Margaret Secondary School
Surrey, BC06.2019
Skills
- Patience and Persistence
- Client Relations
- Multitasking
- Microsoft Office
- Fluent in Arabic
Languages
Arabic
Native or Bilingual
Timeline
Debt Collector
Canada Revenue Agency
05.2022 - 01.2024
Key Holder
Just Cozy
09.2020 - 04.2022
Shift Leader
Mr.shawrma
09.2017 - 10.2019
Cashier
Mr. Shawrma
09.2016 - 09.2017
Diploma - Special Education
Surrey Community College
High School Diploma -
Princess Margaret Secondary School
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