Sara Williams
San Jose
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests
Overview
6
6
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
San Jose
01.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Resolved customer complaints in a professional manner.
Department Lead
Target
Warren
04.2021 - 08.2025
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Worked closely with sales associates to complete tasks.
- Identified needs of customers promptly and efficiently.
- Handled shift overstock, restocking and inventory control.
- Managed daily operations, ensuring efficient workflow and productivity.
Barista
Starbucks
Saratoga
09.2019 - 03.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Restocked product displays based on demand and projected sales.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized official and off-menu coffee and tea preparations.
- Utilized POS system to receive and process customer payments.
Education
Bachelor of Science - Legal Studies
Prairie View A&M University
Prairie View, TX05-2028
Legal Studies
San Jose City College
San Jose, CASkills
- Professionalism
- Payment processing
- Adaptability and flexibility
- Multitasking capacity
- Upselling strategies
- Reservations
- Effective communication
- Communications
References
References available upon request.
Timeline
Server
BJ's Restaurant & Brewhouse
01.2022 - Current
Department Lead
Target
04.2021 - 08.2025
Barista
Starbucks
09.2019 - 03.2021
Bachelor of Science - Legal Studies
Prairie View A&M University
Legal Studies
San Jose City College
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