Sara Whitaker
Lancaster
Summary
Compassionate Personal Care Assistant with hands on experience providing companionship and emotional support to residents. Well versed in accurately documenting vital statistics and health metrics.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. With knowledge in Medicare/Medical, case management, and computer systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medicare/Medical CSR
Blue Shield
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Transmitted documents, organized revisions and tracked changes.
Caregiver
IHSS Adult Services Program
12.2021 - 05.2025
- Provided companionship for client's by engaging in conversation and participating in recreational activities.
- Transported client's to doctor appointments and other errands.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Front Desk/Assistant
Antelope Valley Collage
08.2021 - 05.2025
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Trained new employees on proper front desk operations and customer service techniques.
- Created and optimized employee schedules for shift coverage.
- Provided exceptional customer service by greeting and assisting guests at the front desk.
- Performed administrative tasks including data entry, filing, and maintaining office records.
- Coordinated appointments and reservations for guests and staff.
Education
BA - Social Sciences - Psychology
California State University, San Bernardino
San Bernardino, CA10-2026
AA-T - Psychology
Antelope Valley College
Lancaster, CA05-2025
Skills
- Compassionate Client Care
- Chronic Disease Management
- Time Management
- Multitasking and Organization
- Office Administration
- Active listening
- Conflict resolution
- Customer relationship management (CRM)
- Account management
- Advanced in Microsoft excel, project, and Visio
Certification
- Medicare/Medical Training - 2025
- Certified EKG Tech
Timeline
Medicare/Medical CSR
Blue Shield
08.2024 - Current
Caregiver
IHSS Adult Services Program
12.2021 - 05.2025
Front Desk/Assistant
Antelope Valley Collage
08.2021 - 05.2025
BA - Social Sciences - Psychology
California State University, San Bernardino
AA-T - Psychology
Antelope Valley College