Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Whitaker

Lancaster

Summary

Compassionate Personal Care Assistant with hands on experience providing companionship and emotional support to residents. Well versed in accurately documenting vital statistics and health metrics.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. With knowledge in Medicare/Medical, case management, and computer systems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medicare/Medical CSR

Blue Shield
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Prepared summaries of damage, payments, and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Transmitted documents, organized revisions and tracked changes.

Caregiver

IHSS Adult Services Program
12.2021 - 05.2025
  • Provided companionship for client's by engaging in conversation and participating in recreational activities.
  • Transported client's to doctor appointments and other errands.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Front Desk/Assistant

Antelope Valley Collage
08.2021 - 05.2025
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Created and optimized employee schedules for shift coverage.
  • Provided exceptional customer service by greeting and assisting guests at the front desk.
  • Performed administrative tasks including data entry, filing, and maintaining office records.
  • Coordinated appointments and reservations for guests and staff.

Education

BA - Social Sciences - Psychology

California State University, San Bernardino
San Bernardino, CA
10-2026

AA-T - Psychology

Antelope Valley College
Lancaster, CA
05-2025

Skills

  • Compassionate Client Care
  • Chronic Disease Management
  • Time Management
  • Multitasking and Organization
  • Office Administration
  • Active listening
  • Conflict resolution
  • Customer relationship management (CRM)
  • Account management
  • Advanced in Microsoft excel, project, and Visio

Certification

  • Medicare/Medical Training - 2025
  • Certified EKG Tech

Timeline

Medicare/Medical CSR

Blue Shield
08.2024 - Current

Caregiver

IHSS Adult Services Program
12.2021 - 05.2025

Front Desk/Assistant

Antelope Valley Collage
08.2021 - 05.2025

BA - Social Sciences - Psychology

California State University, San Bernardino

AA-T - Psychology

Antelope Valley College
Sara Whitaker