SARA UNIC
Mississauga,Canada
Summary
Bilingual professional with extensive experience at Canpar Express, specializing in customer service and problem-solving. Demonstrated ability to exceed sales targets while providing exceptional client support. Proficient in architectural drafting and MS Office, with strong multitasking skills and attention to detail for effective communication and timely issue resolution.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Canpar Express
09.2023 - Current
- Researched assistance requests and provided accurate information to resolve issues.
- Resolved customer inquiries and complaints by delivering insightful solutions.
- Addressed customer concerns promptly, ensuring timely issue resolution.
- Answered inbound calls to greet and assist customers with various needs.
- Communicated with clients via phone, email, and chat platforms.
- Upsold and cross-sold products, consistently exceeding sales expectations.
- Placed outbound calls to follow up with French-speaking customers regarding issue resolution.
- Reviewed customer documentation to assess trace validity and determine solution eligibility.
Draftsman
Unicontracting
- Developed foundational and structural plans per engineer and architect specifications.
- Collected essential data from jobsites to enhance design accuracy.
- Calculated required material types and quantities for various projects.
- Submitted comprehensive plans and documentation to city for permit approvals.
Night Audit/ Guest Service Agent
Sandman Hotel
- Created Excel reports for management detailing daily labor costs, occupancy, and revenue.
- Facilitated internal audits, producing comprehensive reports on findings.
- Participated in billing operations to expedite client payments of overdue invoices.
- Performed routine closings, ensuring accurate records and scrutinizing quarterly transaction updates.
- Responded to guests, telephone calls, and email inquiries with professionalism.
- Assisted guests with check-ins, check-outs, and special service requests.
- Recommended hotel services and amenities tailored to guest preferences.
- Demonstrated customer service excellence by leading check-in and check-out processes.
Education
Architecture Technology/ Technician -
Sheridan College
Mississauga, ONCertificate - Cybersecurity
Coursera
Online Learning Skills
- Multilingual: French, English, Spanish, Croatian
- Proficient in MS Office
- Proficient in Autodesk and Lumion
- Architectural software expertise
- Accurate data entry
- Multitasking skills
- Team collaboration
- Knowledge of Ontario Building Code
- Building design concepts
- Time management
- Drafting standards
- Hand sketching
- Problem-solving skills
- Telephone etiquette
- Layout design
- Architectural drafting
Timeline
Bilingual Customer Service Representative
Canpar Express
09.2023 - Current
Draftsman
Unicontracting
Night Audit/ Guest Service Agent
Sandman Hotel
Architecture Technology/ Technician -
Sheridan College
Certificate - Cybersecurity
Coursera