Compassionate Mental Health Support Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
8
8
years of professional experience
Work History
Youth Care and Support Worker
Pacific Coast
08.2024 - Current
Provided crisis intervention services during critical incidents or emergencies involving program participants or their families.
Served as an advocate for at-risk youth during meetings with school officials, legal representatives, or other involved parties when needed.
Assisted young people in setting achievable goals, promoting personal growth and development.
Participated in ongoing professional development opportunities to stay current on best practices within the youth care field.
Hospice Volunteer
Heron Hospice Society
05.2024 - Current
Developed strong relationships with patients'' extended support networks, such as friends and community members, to encourage a positive end-of-life experience.
Served as a liaison between patients, families, and hospice staff to facilitate seamless communication and collaboration in end-of-life care management.
Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
Volunteer in Psychosocial Rehabilitation Program
Options Community Services
01.2024 - Current
Represented organization positively and professionally while providing community with much-needed services.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Guided individuals to tools and resources necessary for healing.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Educated young people about strategies for driving discussions and promoting social changes.
Volunteer With MCCF Outreach Case Worker
Muslim Community Care Foundation
10.2023 - 01.2024
Completed daily domestic tasks in shelters and group homes to assist people in need.
Outreach worker by supporting individuals who are at risk for domestic violence.
Reached out to nonprofits and other organizations to find funding for at-risk groups.
Helped clients navigate social services system and access needed resources.
Advocated for client needs and funding for at-risk groups.
Coordinated with different service providers to meet clients' individual needs.
Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Assisted clients with obtaining housing, employment and support resources.
Coordination Manager
Winners & HomeSense
05.2018 - 02.2020
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Interpreter Coordinator
SUCCESS
03.2017 - 03.2018
Interpreted conversations between foreign language-speaking clients and others.
Maintained message content, tone, and emotion as closely as possible.
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Interpreted spoken and written languages other than English and vice versa.
Attended training programs to improve professional knowledge and interpretation skills.
Shift Leader
Tim Hortons
06.2016 - 09.2017
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Resolved conflicts between employees to maintain positive and productive work environments.
Conducted performance reviews and provided staff with feedback and guidance.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associate of Arts - Social Worker
Vancouver Career College
12.2023
Associate of Arts - Psychology
Douglas College
09.2019
Skills
Therapeutic Services
Safety Planning
Mental health awareness
Cultural Competency
Substance Abuse Prevention
Life Skills Development
Community Referrals
Case Assessments
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Turkish
Limited Working
Timeline
Youth Care and Support Worker
Pacific Coast
08.2024 - Current
Hospice Volunteer
Heron Hospice Society
05.2024 - Current
Volunteer in Psychosocial Rehabilitation Program
Options Community Services
01.2024 - Current
Volunteer With MCCF Outreach Case Worker
Muslim Community Care Foundation
10.2023 - 01.2024
Coordination Manager
Winners & HomeSense
05.2018 - 02.2020
Interpreter Coordinator
SUCCESS
03.2017 - 03.2018
Shift Leader
Tim Hortons
06.2016 - 09.2017
Associate of Arts - Social Worker
Vancouver Career College
Associate of Arts - Psychology
Douglas College
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