Sara Styles
Escondido
Summary
Professional with experience in patient admissions and administrative roles, prepared for responsibilities in healthcare settings. Focus on maintaining accuracy, managing patient records, and handling sensitive information with confidentiality. Known for strong teamwork, adaptability, and ensuring smooth operations. Skilled in customer service, data entry, and effective communication. I am a results-oriented dedicated individual with a strong desire to apply these strengths within an organization that offers opportunities for growth and advancement.
Overview
6
6
years of professional experience
Work History
Admitting Clerk/Receptionist/Behavioral Health Specialist
Aurora Behavioral Health Care
08.2017 - 03.2023
- Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services
- Verifies patient’s demographics and accurately inputs this information AIS system
- Verifies and understands insurance benefits and collects patient responsibility based on estimates at the time of service or during the pre-registration process
- As assigned collection attempts may be made at the bedside
- Able to consistently meet monthly individual collection target as determined by management
- Provide financial counseling to patients and their families
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care.
- Improved the accuracy of billing data by diligently reviewing submitted charges before finalization.
Patient Service Representative
Palomar Health Medical Group
08.2021 - 05.2022
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Bachelor of Science - Diagnostic Medical Sonography
Smith Chason School of Imaging
San Marcos, CA12-2025
Certificate - Medical Office Specialist
Palomar College
San Marcos, CA05.2022
AA/AS - Social & Behavioral Sciences
Palomar College
San Marcos, CA05.2022
Skills
- Flexible and able to work under pressure
- CPR certification
- Personable and empathetic
- Strong work ethic and commitment to personal accountability
- Typing of minimum 45 WPM
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient Registration
- Insurance Verification
Timeline
Patient Service Representative
Palomar Health Medical Group
08.2021 - 05.2022
Admitting Clerk/Receptionist/Behavioral Health Specialist
Aurora Behavioral Health Care
08.2017 - 03.2023
Bachelor of Science - Diagnostic Medical Sonography
Smith Chason School of Imaging
Certificate - Medical Office Specialist
Palomar College
AA/AS - Social & Behavioral Sciences
Palomar College
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