Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Sara Stresman

Stittsville,ON

Summary

Seasoned Operations Manager with extensive experience in administration, purchasing, and operations management. Adept at utilizing MS Office Suite for efficient documentation, financial management, and data analysis. Demonstrated expertise in planning, scheduling, and coordinating tasks for large teams, ensuring seamless operations and compliance with regulations. Proven track record in purchasing and invoicing, managing inventory, and negotiating vendor contracts to optimize costs. Exceptional in human resources management, including payroll processing, conflict resolution, and staff training. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Strong background in customer service, marketing, and business development, with a focus on building customer loyalty and driving sales growth. Excellent communication skills and a talent for identifying areas for improvement and implementing strategic changes, making me a valuable asset for government roles in administration and purchasing.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Operations Manager

Sunset Grill
05.2015 - Current
  • Managed all aspects of full-service restaurant operations, including staff hiring, scheduling for a team of 60, payroll processing up to $40,000, and conflict resolution, ensuring compliance with labor laws and health regulations.
  • Organized operational paperwork, invoicing, bills, and daily finances; tracked inventory and placed orders exceeding $20,000, effectively minimizing food costs and optimizing supply chain operations.
  • Led staff training on excellent customer service, food and beverage preparation, and COVID-19 safety standards; anticipated customer needs and addressed complaints and feedback to build customer loyalty.
  • Implemented new ordering services and menus, increasing sales by 25%; developed and executed promotions and advertising campaigns using Canva; collaborated with other businesses for cross-marketing opportunities.
  • Maintained high cleanliness standards, supervised staff, ensured equipment maintenance, and negotiated lease agreements; proficient in POS systems and various payment processing services.
  • Utilized Microsoft Office Suite and Excel for documentation and financial management; handled marketing and business development, including creating schedules, planning menus, and specials.

Operations Manager - TD Place Concession

TD Place Stadium
03.2022 - Current
  • Performed all management duties for operating a full-service restaurant, including organizing paperwork, invoicing, and managing daily finances.
  • Conducted HR duties such as hiring, payroll processing, scheduling for 25+ employees, and conflict resolution while ensuring compliance with labor laws.
  • Led staff training on customer service, food preparation, and COVID-19 safety standards, maintaining high cleanliness levels throughout the establishment.
  • Implemented new ordering services and menus, increasing sales by 25%, and managed inventory and supply chain operations.
  • Developed strong relationships with external vendors and suppliers, and conducted regular performance reviews to improve staff performance.

Registered Early Childhood Educator

Ottawa Catholic Childcare Corporation
09.2022 - 12.2023
  • Planned, created, and implemented developmentally appropriate curriculums based on children's interests, ensuring safe, healthy, and nurturing learning environments.
  • Communicated effectively with other educators and parents to discuss progress, concerns, and developmental milestones.
  • Observed individual and groups of children across different developmental domains using various observation methods.
  • Implemented smooth transitions between activities to maintain a structured and supportive learning environment.
  • Developed strong relationships with families through open communication channels, parent-teacher conferences, and participation in community events.
  • Promoted fine motor skill development through hands-on art projects and sensory play experiences.

Education

Bachelor of Arts - Child Studies

Carleton University
Ottawa, ON
12.2021

Certificate -

International Association of Professional Career College
Ottawa, ON
12.2020

Diploma - Early Childhood Education

Algonquin College
Ottawa, ON
04.2018

Skills

    Problem-Solving

    Team Leadership

    Operations Management

    Customer Service

    Staff Management

    MS Office

    Schedule Management

    Invoice Processing

    Cost Reduction

    Business Planning

    Logistics Oversight

    Budget Development and Management

Certification

  • Registered Early Childhood Educator, College of Early Childhood Educators, Ottawa, ON, 07/2023
  • First Aid and CPR/AED Level C, Red Cross, Ottawa, ON, 07/2022
  • Vulnerable Police Record Check, Ottawa, ON, 09/2022
  • Good Beginning Certificate, 11/2017
  • WHMIS, 09/2015
  • Worker Health and Safety Awareness in 4 Steps, 09/2015

Volunteer Experience

Girl Guides of Canada, Ottawa, ON, 2019, 2021

Timeline

Registered Early Childhood Educator

Ottawa Catholic Childcare Corporation
09.2022 - 12.2023

Operations Manager - TD Place Concession

TD Place Stadium
03.2022 - Current

Restaurant Operations Manager

Sunset Grill
05.2015 - Current

Bachelor of Arts - Child Studies

Carleton University

Certificate -

International Association of Professional Career College

Diploma - Early Childhood Education

Algonquin College

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Sara Stresman