Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARA SHARP

Summary

Experienced with guest relations and service management, focusing on creating memorable guest experiences. Utilizes excellent communication and interpersonal skills to build rapport with clients and colleagues alike. Track record of maintaining high service standards and efficiently addressing guest needs.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Conductor

CN Rail
01.2020 - 01.2025

Bartender/Server

White Spot
01.2019 - 01.2020
  • Knowledgeably recommended menu items based on customer needs and preferences, including upselling.
  • Ensured maintenance of food hygiene in accordance with standards and guidelines.
  • Assisted other workers to achieve maximum efficiency during peak hours.

Assistant Manager

Eighties Restaurant
01.2014 - 01.2020
  • Managed daily operations for this iconic North Vancouver establishment, renowned for its cultural and historical significance as a local favorite for over three decades, attracting both regulars and tourists.
  • Spearheaded community engagement initiatives and special events that celebrated the restaurant’s legacy, increasing foot traffic by 20% and strengthening ties with local patrons.
  • Led a team of 25+ staff, improving operational efficiency by 15% while maintaining the restaurant’s reputation for nostalgic charm and high-quality service.

Bartender/Server

Fishworks Oyster Bar
09.2014 - 08.2015
  • Played a key role in a team that successfully handled nightly service for up to 200 guests with premium service standards.
  • Regularly acknowledged by management for exceptional cleaning and organizational standards.
  • Leveraged drink knowledge to make cocktail and wine selections for diners.

Shift Lead Server

Lilly Kazzily's Crab Shack
01.2008 - 01.2014
  • Supervised daily operations of a 200-seat restaurant, leading a team of 16+ staff and increasing service efficiency by 15% while maintaining a 90%+ customer satisfaction rating.
  • Developed staff training programs focusing on upselling and service excellence, leading to a 12% increase in average customer spend.
  • Streamlined kitchen and front-of-house communication, cutting order times by 10% during peak hours.

Bartender & Closer

Kelseys Original Roadhouse
01.2005 - 01.2008
  • Collaborated in a Team of 15+ to consistently exceed sales targets by through strong coordination and upselling promotional items.
  • Enhanced staff performance through hands-on leadership and cross-training, resulting in a improvement in table turnover rates.

Cocktail Server/Bartender

Casino Windsor
09.1998 - 06.2003
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Hospitality Management Diploma - Hospitality Management

Vancouver Community College
Vancouver, BC
01.2016

Skills

  • Effective multitasking
  • Guest engagement
  • Analytical problem-solving
  • Effective team leadership
  • Strong work ethic
  • Exceptional customer service
  • Listening skills

Certification

  • Smart Serve
  • CPR and First Aid
  • WHMIS


Timeline

Conductor

CN Rail
01.2020 - 01.2025

Bartender/Server

White Spot
01.2019 - 01.2020

Bartender/Server

Fishworks Oyster Bar
09.2014 - 08.2015

Assistant Manager

Eighties Restaurant
01.2014 - 01.2020

Shift Lead Server

Lilly Kazzily's Crab Shack
01.2008 - 01.2014

Bartender & Closer

Kelseys Original Roadhouse
01.2005 - 01.2008

Cocktail Server/Bartender

Casino Windsor
09.1998 - 06.2003

Hospitality Management Diploma - Hospitality Management

Vancouver Community College

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SARA SHARP