Sara Sharp
Windsor,Canada
Summary
Experienced Customer Service Representative with a strong background in effective communication, both written and verbal. Skilled in active listening and problem-solving. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and provides customized solutions that foster loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Train Conductor
CN Rail
01.2020 - Current
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
- Communicated through various methods to conduct train movement.
Server/Bartender Supervisor
Eighties Restaurant
09.2014 - 09.2020
- Contributed to a positive team environment
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Proven track record of reliability, professionalism, and dedication to exceeding customer expectations.
- Mentored 4 junior staff members in their career development, sharing knowledge from 20 years of experience in the field.
Server/Bartender
Lilly Kazilly’s Crab Shack
04.2008 - 09.2014
- Demonstrated expertise in providing top-notch customer service in high-volume restaurant setting
- Utilized strong communication skills to engage with guests, make recommendations, and ensure positive dining experience.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Hospitality Management -
Vancouver Community College
Vancouver, BC04.2016
Skills
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Exceptional customer service
- Multitasking Abilities
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Elementary
Certification
- Liabilities and Equity in Accounting - Intuit
- Assets in Accounting - Intuit
- Bookkeeping Basics - Intuit
Timeline
Train Conductor
CN Rail
01.2020 - Current
Server/Bartender Supervisor
Eighties Restaurant
09.2014 - 09.2020
Server/Bartender
Lilly Kazilly’s Crab Shack
04.2008 - 09.2014
Hospitality Management -
Vancouver Community College
- Liabilities and Equity in Accounting - Intuit
- Assets in Accounting - Intuit
- Bookkeeping Basics - Intuit
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