Sara Shamshon
Burlington,ON
Summary
I am a Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Server with experience in serving restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while effectively working with others to maximize and offer exceptional service to all customers.
Overview
8
8
years of professional experience
Work History
Pharmacy Student
Lopresti Pharmacy
05.2016 - Current
- Prepared sterile compounding products using aseptic techniques, maintaining strict adherence to safety protocols for quality assurance.
- Played a crucial role in the implementation of new pharmacy procedures and technologies, ensuring seamless integration into daily operations.
- Improved efficiency in the pharmacy through effective inventory management and organization of medications.
- Assisted with medication therapy management services, optimizing drug therapy outcomes for patients and reducing healthcare costs.
- Enhanced patient understanding of medications by providing thorough counseling and answering questions.
- Developed strong relationships with patients, fostering trust and open communication for better healthcare outcomes.
- Promoted a culture of teamwork within the pharmacy environment, collaborating closely with colleagues to optimize patient care.
- Assisted pharmacists with accurate prescription filling, ensuring proper drug dosing and reducing potential errors.
- Contributed to successful community outreach events such as health fairs, blood pressure screenings, and flu shot clinics that promoted wellness initiatives.
- Educated patients on the importance of medication adherence, leading to improved health outcomes and fewer complications.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Used pharmacy software to enter prescription and insurance information.
Pharmacy Assistant
Walkers New Pharmacy
05.2018 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Waitress/ BarTender
The Express Italian Eatery
06.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress/ Bartender
Rayhoon Perisan Eatery
06.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Pharmacy Assistant
Total Health Pharmacy
02.2020 - 03.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Waitress
Sunset Grill
08.2017 - 04.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Master of Science - Pharmacy
Univeristy Of Sunderland
England, UK06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Safe Food Handling
- Handling Complaints
- Hospitality service expertise
- Menu Recommendations
- Memory retention
- Complex Problem-Solving
- Complaint resolution
- Menu Memorization
- Relationship Management
- Upselling techniques
- Bar terminology
- Team Player
- High Energy and Stamina
- Team Leadership
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Waitress/ BarTender
The Express Italian Eatery
06.2022 - 12.2022
Waitress/ Bartender
Rayhoon Perisan Eatery
06.2022 - 10.2022
Pharmacy Assistant
Total Health Pharmacy
02.2020 - 03.2022
Pharmacy Assistant
Walkers New Pharmacy
05.2018 - 05.2023
Waitress
Sunset Grill
08.2017 - 04.2019
Pharmacy Student
Lopresti Pharmacy
05.2016 - Current
Master of Science - Pharmacy
Univeristy Of Sunderland