Sara Sepper
Victoria,BC
Summary
Experienced customer service and design consultant with proven interpersonal and leadership skills seeking full time employment Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
Work History
Lead Tour Guide
Victoria Pedicab Company
04.2023 - 10.2023
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Guided groups of up to 13 people on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collected and deposited payments from guests.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Jewellery Designer/Sales
Paul Mara Jewellers
09.2019 - 05.2023
- Design consultant providing creative and innovative designs based on individual client needs and desires while effectively providing customer care
- Provide and interpreting hand drawn and CAD design images for clients
- Demonstrated administrative abilities and attention to detail while processing customers' orders with in-depth product knowledge
- Proficient in using Goldsmith bench tools including Laser welder, gem and gold testing equipment
- Developed technical and public communication skills while running social media outlets for the store including Facebook and Instagram which included the use of Photoshop and digital camera and light box equipment
- Display and organize merchandise including promotional jewellery and window displays in accordance to store merchandising plan.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Jewellery Designer/Jr.Goldsmith
Barclay's Fine Jewellers
10.2014 - 12.2018
- Design consultant providing creative and innovative designs based on individual client needs and desires while effectively providing customer care
- Provide and interpreting hand drawn and CAD design images for clients
- Demonstrated administrative abilities and attention to detail while processing customers' orders with in-depth product knowledge
- Proficient in using Goldsmith bench tools including Laser welder, gem and gold testing equipment
- Developed technical and public communication skills while running social media outlets for the store including Facebook and Instagram which included the use of Photoshop and digital camera and light box equipment
- Display and organize merchandise including promotional jewellery and window displays in accordance to store merchandising plan.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Developed innovative and attractive jewelry designs and updated current designs with CAD (Computer Animated Software).
Sales Rep
Old'n'Gold
05.2014 - 09.2014
- Utilized strong interpersonal and communications skills to serve customers in sales and jewellery repair
- Product knowledge
- Display merchandise daily on opening and closing duties
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Sales Rep
Lugaro's Jewellers
09.2013 - 05.2014
- Organized and displayed store merchandise
- Product knowledge and inventory control
- Design consulting and administrative duties related to clients special orders and repairs
- Administered cleaning and careful inspection of jewelery for repair and insurance purposes.
Education
Goldsmith/Silversmith -
Georgian College
Barrie, Ontario01.2013
Jewelry Design and Metalsmithing -
Georgian College
Barrie, Ontario01.2012
Art Fundamentals -
Georgian College
Barrie, Ontario01.2002
Stayner Colligiate Institute
Stayner, Ontario01.1999
Skills
- Guest Relations
- Travel Recommendations
- Arts and Culture
- Local History
- Tourism Management
- Customer Engagement
- Tourism Development
- Cash Handling
- Service Promotion
- Conflict Mediation
- Public Speaking
- Social Media
- Event Planning
- Presentation Skills
- Creative Solutions
- Clean Driving Record
References
Available upon request
Languages
English
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