Sara Scott

Provided administrative support to 10-15 senior engineers, allowing them to focus on critical tasks and achieve project goals more efficiently. Facilitated smooth transitions between project phases through efficient handover procedures and documentation updates.

Coordinated meetings and presentations, fostering open communication among team members and stakeholders.

Communicated operational activities, priorities, and problems with management engineers and supervisors.

Managed inventory levels effectively by coordinating material ordering and storage practices, ensuring timely availability of required resources. Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently. Processed 100+ invoices and payments daily in line with company policies and procedures.

Self-motivated and detail-oriented professional with a strong work ethic, excelling in fast-paced environments and adaptable to new situations. Skilled in both independent and team-based work, with excellent verbal and written communication abilities. Managed day-to-day operations, handled escalated calls, and provided effective resolutions for both customers and the company. Trained and mentored new hires on company policies and best practices, contributing to their successful integration. Maintained detailed records of customer interactions and managed a high volume of emails (50-80 per day) while ensuring proper follow-up and issue resolution. Worked flexible hours, including nights, weekends, and holidays.

Demonstrated proactive and resourceful nature in solving transportation delays. Liaised between departments to ensure seamless coordination of cross-functional tasks related to transportation operations. Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly. Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations. Worked flexible hours, including nights, weekends, and holidays.

As a Crew Management Caller at Canadian National Railway Company, I prepared and maintained training materials, schedules, and documentation to train new engineering staff on company policies, procedures, and best practices. Demonstrated strong self-motivation and adaptability in fast-paced environments, working independently and collaboratively to ensure operational efficiency. I handled escalated calls, resolved customer issues, and maintained detailed records of interactions. Additionally, I provided coaching to new hires, fostering a positive work environment that reduced turnover. By coordinating between departments and implementing standard operating procedures, I improved operational processes, ensured compliance with regulations, and contributed to the seamless execution of transportation tasks.