Sara Salamati
Winnipeg,MB
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Product Specialist
Shoppers Drug Mart
07.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Product Specialist
Sephora Beauty Company
01.2022 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
TJX Canada (Marshalls)
07.2017 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hospitality Coordinator
Farabi Cinema Foundation
10.2011 - 04.2017
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Coordinated special events, ensuring seamless execution and memorable occasions for guests.
- Optimized scheduling procedures by analyzing operational data trends, resulting in improved time management across all staff functions.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
Education
Bachelor of Science - Industrial Management
Azad Univercity
Tehran Iran09-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Scheduling
- Microsoft outlook
- Call management
- Paperwork processing
- Prioritization
- Building rapport
Languages
English
Professional Working
Persian (Farsi)
Native or Bilingual
Timeline
Product Specialist
Shoppers Drug Mart
07.2024 - Current
Product Specialist
Sephora Beauty Company
01.2022 - 06.2024
Customer Service Representative
TJX Canada (Marshalls)
07.2017 - 03.2022
Hospitality Coordinator
Farabi Cinema Foundation
10.2011 - 04.2017
Bachelor of Science - Industrial Management
Azad Univercity
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