SARA Sajimon Thankam
Hospitality
Toronto
Summary
Dedicated and enthusiastic hospitality professional with 3 years of experience in hospitality sector. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Shift manager
Burger’s priest
2022.02 - Current
- Handling customer complaints and resolving issues
- Making sure that health and safety rules are followed
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managing cash handling procedures
- Training employees how to handle food, cook and prepare food
Front Desk Guest Service Agent
Taj Hotels
2020.07 - 2021.11
- Greeted guests warmly and provided personalized check-in and check-out experience
- Efficiently handled reservation and cancellation
- Accurately managed payment and billing transactions
- Coordinated with other departments for guest needs
Education
Global hospitality business development -
Seneca Collage
2022.01 - 2023.04
BSc hospitality and hotel administrations - undefined
Oriental school of hotel management
2017.05 - 2020.07
Skills
- Multitasking
- Time management
- Hotel software (Opera)
- Team collaboration
- Handling customer complaints
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [12] staff members.
- Resolved product issue through consumer testing.
Certification
Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
Timeline
Shift manager
Burger’s priest
2022.02 - Current
Global hospitality business development -
Seneca Collage
2022.01 - 2023.04
Front Desk Guest Service Agent
Taj Hotels
2020.07 - 2021.11
BSc hospitality and hotel administrations - undefined
Oriental school of hotel management
2017.05 - 2020.07