Summary
Overview
Work History
Education
Skills
Timeline
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Sara Russell

San Diego

Summary

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze date, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

Overview

6
6
years of professional experience

Work History

Customer Relations Specialist

Wawanesa
06.2022 - Current
  • Acting back-up Team Lead.
  • Assisted with onboarding on new employees in Customer Service.
  • Evaluated customer inquiries and complaints using conflict resolution techniques.
  • Provided exceptional customer service to ensure satisfaction and loyalty.
  • Assisted with training agents returning from leave.
  • Assisted with providing updates for PAL and helping my peers find information in PAL.
  • Making policy exceptions for my peers.
  • Reviewing calls that customers are disputing and providing feedback to agents.
  • Assisted with Customer Relations Quality bulletin.
  • Received Top Performer 2nd and 3rd quarter.

Sales Agent

Wawanesa
09.2017 - 06.2022
  • Recognized as top performer by consistently exceeding monthly quotas.
  • Ensured compliance with company policies and procedures at all times.
  • Provided product knowledge to customers, resulting in increased sales.
  • Identified opportunities for cross-selling additional products.
  • Assisted in the sales help chat to help my peers with questions and how to use PAL.
  • Assisted in an outbound call project.

Education

High School Diploma -

El Capitan High School
Lakeside, CA
06.2014

Skills

  • Sales Expertise
  • Staff Education and Training
  • Customer Service
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Problem-Solving Abilities

Timeline

Customer Relations Specialist

Wawanesa
06.2022 - Current

Sales Agent

Wawanesa
09.2017 - 06.2022

High School Diploma -

El Capitan High School

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Sara Russell