SARA ROACH
London,ON
Summary
Obtain a position with a dynamic working environment to enhance and continue my current work-related skills and experiences. I enjoy working hard, being part of a team and contributing towards a company's success.
Overview
17
17
years of professional experience
Work History
MAIL CLERK
LONDON HEALTH SCIENCE CENTRE
- Sorted and distributed mail for all LHSC Locations - delivered mail for University Hospital.
MANAGER - SERVER
Gateway Casinos
Chatham, ON
07.2019 - 05.2023
- Managed and scheduled serving staff, along with waiting on tables ensuring a memorable customer experience for guests at the Casino. Worked as a Match server, buffet server and casino floor server. I have my AGCO license.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
ADVERTISING CO-ORDINATOR
FANSHAWE COLLEGE
01.2006 - 01.2017
- Provided excellent customer service to all clients and students
- Managed client accounts and obtained new clients for the Fanshawe Student Union Magazine
- Worked with internal and outside clients
- Provided advertising and tailored services to best suit clients needs
- Co-ordinated print, online, sponsorships and all advertising opportunities with the Fanshawe Student Union.
SERVER/SHIFT LEADER
JACK ASTORS RESTAURANT
01.2006 - 01.2017
- Excelled at providing a great customer service experience being able to shift gears quickly and adapt to a busy environment
- Other duties were cleaning, stocking, and hosting.
Education
MARKETING DIPLOMA -
FANSHAWE COLLEGE
01.2004
OSSD -
LUCAS SECONDARY SCHOOL
01.2001
Skills
- Communication skills
- Customer service oriented
- Honest
- Great work ethic
- Determination
- Work in harmony with co-workers
- Flexibility
- Technical knowledge
- Team Collaboration
- Workplace Safety
- Mail Sorting
- Customer Service
- Problem-solving skills
Languages
English
Full Professional
Timeline
MANAGER - SERVER
Gateway Casinos
07.2019 - 05.2023
ADVERTISING CO-ORDINATOR
FANSHAWE COLLEGE
01.2006 - 01.2017
SERVER/SHIFT LEADER
JACK ASTORS RESTAURANT
01.2006 - 01.2017
MAIL CLERK
LONDON HEALTH SCIENCE CENTRE
MARKETING DIPLOMA -
FANSHAWE COLLEGE
OSSD -
LUCAS SECONDARY SCHOOL