Sara Rivera

- Greet and assist guests upon arrival, providing information about hotel amenities and services.

- Manage check-ins and check-outs, processing reservations and payments accurately.

- Maintain a clean and organized lobby area, including keeping the front desk area tidy and free of clutter.

- Respond to guest inquiries and requests promptly and professionally.

- Monitored guest access to the hotel, ensuring security protocols were followed at all times.

- Collaborate with other hotel staff to address and resolve any guest concerns in a timely manner.

- Greeted and welcomed guests upon arrival.

- Responded to guests inquiries and resolved issues in a timely and professional manner.

- Maintained cleanliness and organization of storage areas and cleaning equipment.

- Ensured proper use of cleaning chemicals and followed safety guidelines.

- Communicated effectively with clients and team members to ensure satisfaction.

- Performed various cleaning tasks, including sweeping, mopping, and vacuuming.

- Collaborated with staff to ensure a good experience and guest satisfaction.

- Responded to customer inquiries via phone and chat, providing prompt and

accurate information in a professional manner.

- Process orders and returns while ensuring high levels of customer satisfaction

- Maintain key customer accounts, track of order history, and identifying

opportunities for repeat business.

- Streamline customer service processes, reducing customer wait times.

- Conducted follow-up calls with customers to ensure satisfaction and positive

customer experience.

- Resolved customer complaints and issues in a timely and efficient manner,

ensuring customer retention and satisfaction.

- Assisted in resolving technical issues for customers and provided appropriate

technical support.