Sara Reyes Mendoza

· Assist families through intake, enrollment, and transfer processes while ensuring all required documentation is complete, accurate, and compliant with agency regulations.

· Welcome and guide families through program requirements, explaining procedures and answering questions with professionalism and compassion.

· Provide bilingual English/Spanish interpretation and translation for families, staff, and meetings to ensure effective communication.

· Coordinate with program staff, administrators, and community partners to ensure timely delivery of services.

· Maintain confidential client records and verify documentation according to established policies and procedures.

· Prepare reports, enrollment logs, and documentation while maintaining accuracy and attention to detail.

· Cultivated positive relationships with diverse families while upholding confidentiality and delivering exceptional customer service.

· Supported daily office operations by managing data entry, scheduling, and records management to ensure smooth administrative functions.

• Handled high volume of phone calls, efficiently resolving client inquiries.
• Served as primary contact for clients, addressing inquiries and providing assistance.
• Assisted clients with form completion in both English and Spanish.
• Processed and verified enrollment documentation.
• Organized files and executed clerical duties to support team operations.

• Provided prompt customer service to clients in person and by phone, ensuring satisfaction and fostering loyalty.
• Entered, processed, and managed customer orders, facilitating timely deliveries and enhancing customer experience.
• Maintained accurate customer records.
• Coordinated with warehouse and delivery teams to streamline order fulfillment and improve service reliability.
• Verified product availability and tracked shipments.

• Assessed and confirmed eligibility for assistance programs, ensuring compliance with regulations.
• Compiled eligibility determinations and reports, contributing to accurate client data and program evaluation.
• Clarified laws, policies, and procedures for clients, facilitating understanding and access to services.
• Referred clients to social services and community resources.
• Maintained confidential client records.