Parmis Rahimi
North Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Cashier and Customer Service
Stong's Market
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Dental Receptionist
Paladiom Dental Clinic
07.2020 - 03.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
Skills
- Sale Strategies
- Time Management
- Multitasking
- Computer Literacy
- Detail-oriented
- Flexibility
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Cashier and Customer Service
Stong's Market
01.2024 - Current
Dental Receptionist
Paladiom Dental Clinic
07.2020 - 03.2023
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