Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Owner
The Perfect Touch Inc.
08.2015 - Current
Established foundational processes for business operations.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted target market research to discover customer needs and analyze competitor trends.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Painter
Wow 1 Day Painting
03.2014 - 08.2015
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Worked holidays and weekends depending on shifting needs of project.
Repaired drywall and plaster prior to painting.
Interacted with clients to report progress and verify timetable for completed work.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Conducted final work check to assess quality and make corrections if necessary.
Painter
College Pro Painters
03.2013 - 03.2014
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Receptionist
Maverick Hair Studio
11.2011 - 03.2013
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ON
06.2015
Associate of Arts - Architectural And Building Technology
Centennial College of Applied Arts And Technology
Scarborough, ON
06.2011
Skills
Budget Development
Financial Management
Business Development
Marketing and Advertising
Sales Leadership
Contract Negotiation Expertise
Profit and Loss Analysis
Timeline
Owner
The Perfect Touch Inc.
08.2015 - Current
Painter
Wow 1 Day Painting
03.2014 - 08.2015
Painter
College Pro Painters
03.2013 - 03.2014
Receptionist
Maverick Hair Studio
11.2011 - 03.2013
Bachelor of Arts - Political Science
University of Toronto
Associate of Arts - Architectural And Building Technology