Sara Presiga
Santa Ana
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at El Torito. Proven ability to engage guests and resolve issues efficiently, enhancing satisfaction. Adept at multitasking in high-pressure environments while fostering warm relationships, ensuring memorable dining experiences. Committed team player with expertise in restaurant operations.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Diligent Substitute Administrative Assistant with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
2
2
years of professional experience
Work History
Server
El Torito
2025.10 - Current
- Delivered exceptional customer service while maintaining a positive dining experience.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints efficiently, enhancing guest satisfaction.
- Managed multiple tables simultaneously, ensuring attentive service throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Hostess
El Torito
2024.05 - Current
- Welcomed guests with friendly demeanor, ensuring positive first impressions.
- Managed reservation system, optimizing seating arrangements for efficient service.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Coordinated with kitchen and waitstaff to enhance guest experience and satisfaction.
- Handled guest inquiries and complaints, resolving issues to maintain a welcoming environment.
- Monitored dining area to ensure cleanliness and adherence to health standards.
- Collaborated with management in special event planning to increase customer engagement.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Biology
California State University, Fullerton
Fullerton, CA2028-05
High School Diploma -
Saddleback High School
Santa Ana 2024-05
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Team player
- Adaptable and flexible
- Warm and friendly
- Multitasking
- Cool under pressure
Languages
Spanish
Native or Bilingual
Timeline
Server
El Torito
2025.10 - Current
Restaurant Hostess
El Torito
2024.05 - Current
Bachelor of Science - Biology
California State University, Fullerton
High School Diploma -
Saddleback High School