Sara Nour
Summary
Dynamic professional with a proven track record at ICE International, showcasing exceptional customer service and transaction processing accuracy. Speak English and French, adept at managing high-volume transactions and improving operational workflows. Demonstrates strong work ethic and excellent time management skills, ensuring efficiency and professionalism in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Teller
ICE International
Montreal, QC
11.2023 - 10.2024
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Supervisor
Pharmaprix
Montreal, QC
01.2024 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Retail Warehouse Associate
SSENSE
Montreal, QC
09.2022 - 06.2023
- Maintained a clean work environment, ensuring compliance with company health and safety requirements.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
- Kept track of damaged goods or returned items; facilitated proper disposition according to company policies.
Seasonal Worker
Laronde Six Flags
Montreal, QC
06.2021 - 11.2021
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Deliver food and addressed needs to restaurant operations, supporting kitchen staff as required.
Seasonal Worker
Voiles En Voiles
Montreal, QC
06.2019 - 10.2019
- Provided exceptional customer service and warmly welcomed guests.
- Communicated safety protocols and instructions in both English and French, ensuring compliance and promoting a secure environment.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Education
High School Diploma -
High School of Montreal
Montreal, QC06-2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Transaction processing accuracy
- Goal-oriented focus
- Patience and empathy
- Listening and comprehension
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Timeline
Supervisor
Pharmaprix
01.2024 - 06.2024
Teller
ICE International
11.2023 - 10.2024
Retail Warehouse Associate
SSENSE
09.2022 - 06.2023
Seasonal Worker
Laronde Six Flags
06.2021 - 11.2021
Seasonal Worker
Voiles En Voiles
06.2019 - 10.2019
High School Diploma -
High School of Montreal