Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
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Sara Nasifa Zaman

Scarborough

Summary

Highly personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Strong communication skills and solid understanding of office software, including proficiency in the Microsoft Office Suite. Proven ability to enhance team efficiency through effective coordination and administrative support.

Overview

3
3
years of professional experience

Work History

Cashier and Customer Service Representative

Rona
04.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Administrative Assistant

Femme Laser Clinic
09.2023 - 04.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Food Service Supervisor

Ghoroaa Bangladeshi Restaurant
08.2022 - 09.2023
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.

Education

Diploma - Computer Programming

Seneca College of Applied Arts And Technology
North York
12-2023

Skills

  • Customer service
  • Staff supervision
  • Customer assistance
  • Active listening
  • Data entry
  • Work ethic and integrity
  • Problem resolution
  • Computer skills
  • Staff leadership
  • Office administration
  • Time management skills
  • Complaint handling
  • Administrative support

Languages

English
Full Professional
Hindi
Limited Working

Certifications

Food Handling Certificate
Probe It Food Safety — July 26, 2023
This certification reflects my commitment to maintaining the highest standards of food safety and hygiene. Through this training, I gained knowledge in proper food storage, handling, sanitation practices, and safe food preparation techniques. The course also emphasized how to prevent foodborne illnesses, identify potential hazards, and ensure compliance with health and safety regulations. This knowledge is crucial for any role involving food service or customer interaction in environments where health and safety are top priorities.

First Aid and CPR Certification
Canadian Red Cross — January 6, 2023
This certification equipped me with the skills and knowledge to respond to medical emergencies, including performing CPR, managing choking incidents, and providing basic first aid for a variety of injuries and conditions. I learned how to assess an emergency situation, provide immediate care, and, if necessary, guide others until professional medical help arrives. My First Aid and CPR certification ensures that I am prepared to handle unexpected health situations, whether in the workplace or in public settings.

Timeline

Cashier and Customer Service Representative

Rona
04.2024 - Current

Administrative Assistant

Femme Laser Clinic
09.2023 - 04.2024

Food Service Supervisor

Ghoroaa Bangladeshi Restaurant
08.2022 - 09.2023

Diploma - Computer Programming

Seneca College of Applied Arts And Technology
Sara Nasifa Zaman