Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sara Mussell

Georgetown

Summary

HR professional prepared to lead regional HR initiatives. Known for driving impactful HR programs that align with organizational objectives. Strong focus on team collaboration and achievement of results, with adaptability to changing needs. Expertise in talent acquisition and employee relations.

Overview

16
16
years of professional experience

Work History

SR REGIONAL HUMAN RESOURCES MANAGER

Toys"R"Us Canada
08.2022 - Current
  • Accountable for the HR support of the store management teams and the store hourly team members within Ontario
  • Partner with the District Managers and Store Management Teams to provide support in programs or processes for team member relations, performance management, talent acquisition, training and development, succession planning, recognition and change management
  • Facilitate conflict resolution processes, promoting a positive work environment and maintaining employee relations.
  • Manage talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
  • Provide ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
  • Ensure compliance with federal and provincial employment standards through diligent policy management.
  • Developed succession planning initiatives to ensure smooth leadership transitions within the organization.
  • Lead and supported a Regional HR Manager with the support of their store locations and their own development.
  • Continually review and development of onboarding programs to improve new hire integration and training.
  • Updated training processes by reviewing existing documentation, leveraging feedback from store teams and various departments across the organization.

REGIONAL HUMAN RESOURCES MANAGER

Toys"R"Us Canada
01.2016 - 08.2022
  • Provided HR support to the store management and hourly team members
  • Collaborated with District Managers and store management teams to provide support in team member relations, performance management, talent acquisition, training and development, succession planning, recognition and change management
  • Proactively visit stores on a weekly basis to foster team member engagement and retention
  • Develop and maintain strong team member relations by working with management and associate team members to resolve issues in a collaborative manner.
  • Encourage an environment of inclusion, transparent communication, honesty and trust during times of change
  • Coach managers to effectively apply HR policies and procedures, ensuring compliance and understanding
  • Support talent acquisition and onboarding for store positions
  • Collaborate with District Managers on succession planning to identify opportunities for growth and prepare development plans for high potential talent
  • Deliver culture survey results to store teams and act as a resource to the stores in the development and execution of action plans
  • Provide counsel and assist in the development of action plans to proactively address performance issues
  • Conduct exit interviews to identify trends and make recommendations related to employment activities
  • Implement and facilitate store training programs, working with Learning and Development team
  • Drive eLearning results with the store teams with the implementation of new training modules, analysis of metrics to drive participation and knowledge retention and identify learning opportunities
  • Support our safety culture including collaborating with the internal Health and Safety team, conducting internal audits, supporting Store JHSCs, actively assisting in claims management and return to work with resolution of complex safety concerns
  • Monitor and ensure compliance to all federal and provincial legislation

REGIONAL TALENT ACQUISITION & TRAINING MANAGER

Toys"R"Us Canada
01.2013 - 01.2016
  • Responsible for the recruitment and training for 25 Full Size Toys"R"Us stores and 9 Express Toys"R"Us stores across British Columbia, Alberta, Saskatchewan, and Manitoba.
  • Partnered with the Regional Human Resources Manager, District Managers and Store Management teams to determine regional recruitment strategy and needs
  • Aggressively and actively source high quality candidates who fit position requirements using multiple and creative attraction methods including social media
  • Identified and recommend long-term solutions for market specific recruitment challenges.
  • Managed job advertisements using internal and external job boards
  • Assisted and coordinated the recruitment process and events for store management and associate positions
  • Coordinated and facilitated on-boarding for management and store associates
  • Identified key metrics, track, measure, and provide regular reporting and recommendations on recruitment needs and results
  • Identified areas of opportunity to enhance the recruitment and selection process
  • Developed and maintained recruitment network to attract high quality candidates
  • Identified and prioritized regional training needs in partnership with Regional Human Resources Manager, District Managers and store management teams
  • Facilitated training workshops for store management and associate teams
  • Evaluated the impact and success of store training programs
  • Identified key metrics, track, measure, and provide regular reporting and recommendations on training needs and results
  • Promoted and monitor eLearning usage of retail stores

HUMAN RESOURCES MANAGER

Lowe’s Companies Inc, Canada
01.2012 - 01.2013
  • HR support provided to 130-150 associates in a 100,000 sq. ft. store averaging $25 million in sales.
  • Partnered with management teams for operational and HR alignment.
  • Accountable for monitoring sales and payroll utilization within 25bps.
  • Facilitated Entry Management Training for managers at various levels.
  • Quarterly succession planning conducted with Store Manager and regionals.
  • Aided HR efforts at Lowe’s BC location effectively.
  • Coordinated comprehensive recruitment processes from posting to checks.
  • Set up employee training, adapting tools to individual needs.
  • Led onboarding sessions for new hires to improve skills and knowledge.
  • Engaged diverse talent pool through effective policy implementation.
  • Managed conflicts professionally while ensuring confidentiality was upheld.
  • Fostered teamwork by encouraging contributions in planning and decisions.
  • Operated Kronos for scheduling, time-off management, and payroll closure.
  • Maintained employee data accuracy in PeopleSoft for terminations and updates.
  • Collaborated with Canadian HR Managers to improve intranet setup.
  • Participated actively in various store teams including Health & Safety.

HUMAN RESOURCES COORDINATOR

Lowe’s Companies Inc, Canada
01.2010 - 01.2012
  • Accountable with HR Manager for HR support of 150 associates in 100,000 sq. ft. store averaging 25M in sales.
  • Built strong relationships with management to align daily operations and HR functions.
  • Reviewed weekly sales and store hours to leverage payroll within 25bps and ensure appropriate hours used.
  • Facilitated Entry Management Training for Department Managers and Hi-Po Managers.
  • Supported 2 New Store Job Fairs in Edmonton market.
  • Coordinated full cycle recruitment including postings, pre-screening, interviewing, offers, references, and checks.
  • Facilitated onboarding process for new hires.
  • Organized employee training using all available tools tailored to individuals.

ASSISTANT STORE MANAGER

La Senza
01.2010 - 01.2010
  • Accountable for the leadership and management of the daily operations to 20 store employees within Canada’s largest La Senza location.
  • Customer Relations
  • Responsible for the running and the day to day operations of the store with the Store Manager
  • Setting up Weekly Visual Standards for the store
  • Conducting Full Cycle Recruitment from Interviews to Training
  • Coaching/Mentoring of staff on the spot and through one-on-one meetings

HUMAN RESOURCES CO-OP, School Contract Work Term

Lucerne Foods
01.2009 - 01.2009
  • Accountable for the onboarding of 20 temporary foreign workers, along with the recruitment of additional seasonal workers to support the harvest season.
  • Worked with employees and issues within a Union environment (Teamsters Union)
  • Updated the Plant Orientation/Safety Video and Forms
  • Creation of Spanish Orientation/Safety Video and Forms
  • Creation of Welcome Package for Seasonal Foreign Workers
  • Introduced temporary foreign workers to company culture
  • Aided in the set up and organization of obtaining SINs for all Foreign Workers
  • Supervised the Juice Concentrate and Pea Production Lines – Had to meet line standards and efficiencies/explain any down time
  • Supported the recruitment process of Seasonal Workers
  • Participated in daily Production meetings

Education

Bachelor of Management - Human Resources

University of Lethbridge
01.2009

Skills

  • Customer centric (internal and external)
  • Performance management
  • Training program development
  • Succession planning
  • Employee onboarding
  • HR guidance
  • Teamwork and collaboration
  • Problem-solving abilities
  • People development
  • Employee relations

Accomplishments

  • Developed and delivered a new baby training program to support store teams across all Toys"R"Us Canada locations.
  • Developed and delivered a new store management onboarding and training program.
  • Revamped and delivered an updated cashier training program to support store teams across all Toys"R"Us Canada locations.
  • Developed and partnered with the Lowe’s training department a new store training schedule/program for all new Western Canada Lowe’s locations (2 Calgary locations, 2 Edmonton locations, Regina, BC).
  • Developed new job postings for all available store team member positions within Toys"R"Us Canada.
  • Assisted with the development of our new Toys"R"Us Canada career page.
  • Updated store recruitment material for the future compliance to the new AODA laws.
  • Analyzed employee engagement scores for 21 store locations and held store meetings with each location to better understand the feedback. Partnering then with store teams to develop actions plans to close the gaps.

Timeline

SR REGIONAL HUMAN RESOURCES MANAGER

Toys"R"Us Canada
08.2022 - Current

REGIONAL HUMAN RESOURCES MANAGER

Toys"R"Us Canada
01.2016 - 08.2022

REGIONAL TALENT ACQUISITION & TRAINING MANAGER

Toys"R"Us Canada
01.2013 - 01.2016

HUMAN RESOURCES MANAGER

Lowe’s Companies Inc, Canada
01.2012 - 01.2013

HUMAN RESOURCES COORDINATOR

Lowe’s Companies Inc, Canada
01.2010 - 01.2012

ASSISTANT STORE MANAGER

La Senza
01.2010 - 01.2010

HUMAN RESOURCES CO-OP, School Contract Work Term

Lucerne Foods
01.2009 - 01.2009

Bachelor of Management - Human Resources

University of Lethbridge

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