Sara Mohamed
Brooks,Canada
Summary
Qualification Summary - Experienced Customer Service Manager- Client-focused attitude; friendly and professional - Strong verbal and written communication skills - Strong organizational and problem-solving skills - Experience working in fast-paced environments - Ability to work with minimal supervision as well as in a team environment - Adheres to all safety policies and regulations
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Walmart
Brooks, Canada
12.2022 - Current
- Handle escalated complaints, resolve complex disputes, and maintain strong client relationships.
- Resolved complex customer inquiries and issues efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Guided and motivated team to achieve shared objectives.
- Trained staff on customer engagement strategies and best practices.
- Provide helpful, constructive feedback to improve job performance.
- Communicated updates between upper management and team members.
- Addressed and solved conflicts promptly to ensure continued team effectiveness.
- Monitored staff performance to ensure adherence to customer service standards.
- Processed and organized paperwork, reports, and performance records to maintain accurate documentation.
- Analyzed customer feedback and complaints to identify improvement areas in customer service processes.
- Adjust strategies when plans or market conditions change.
Interpreter
Global Gathering Place
Saskatoon, Canada
01.2022 - 10.2022
- Facilitated client communication by converting spoken language.
- Clarified context, tone, and meaning during translations.
- Maintained confidentiality of translated documents.
Interpreter
Saskatoon Open Door Society
Saskatoon, Canada
01.2022 - 08.2022
- Assisted clients in accurately converting spoken language to enhance communication.
- Ensured privacy of client translations.
- Provided contextual understanding, tone, and meaning to ensure precise translations.
- Delivered exceptional customer service to foster positive client relationships.
Storekeeper- Cashier
African Centre
Saskatoon, Canada
01.2020 - 11.2021
- Ensured accurate cash handling and reconciliation of register transactions.
- Executed opening and closing procedures for the store, including cash handling.
- Maintained cleanliness, stocked shelves, and performed general store duties to ensure a welcoming shopping environment.
- Provided assistance to customers with inquiries and product selection.
- Checked product expiration dates and coordinated disposal actions.
- Implemented safety protocols for handling and storing hazardous materials appropriately.
- Recorded and updated receipts, stockroom records, and withdrawals to ensure accurate inventory management.
Education
High School Diploma -
Nutana Collegiate
Saskatoon, SKSkills
- Customer service
- Customer Relations
- Performance management
- Team leadership
- Conflict management
- Time management skills
- Reliability
- Work ethic
- Relationship building
- Patience and Empathy
- Relationship building
Languages
- English, Full Professional
- Somali, Native or Bilingual
- Kiswahili, Professional Working
Timeline
Customer Service Manager
Walmart
12.2022 - Current
Interpreter
Global Gathering Place
01.2022 - 10.2022
Interpreter
Saskatoon Open Door Society
01.2022 - 08.2022
Storekeeper- Cashier
African Centre
01.2020 - 11.2021
High School Diploma -
Nutana Collegiate