Sara Matzenbacher
Long Beach
Summary
Highly motivated licensed funeral director with a passion for helping others and a strong desire to create emotionally positive experiences for clients. Possessing an eclectic background of work and life experiences, I have developed a robust skill set that includes reliability and emotional resilience. An upbeat, positive, and extroverted personality, combined with a 'can do' attitude, enables exceptional service to individuals during their most difficult times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GUEST SERVICE SPECIALIST
Forest Lawn Memorial Park
01.2024 - 05.2024
- Manage the front desk and attend to all cemetery and mortuary guests
- Administrative tasks relating to death certificates, permits, internment orders, property deeds, at-need intake forms, etc
- Assess customers' needs and refer to the right department
- Conduct visitations and ID viewings
FUNERAL SERVICE DIRECTOR
O'Connor Mortuary
03.2022 - 09.2023
- Set up facilities for services
- Conduct funeral ceremonies in-house and offsite
- Hand out death certificates and urns to next of kin
- Deliver flowers and memorabilia
BUSINESS OWNER
Etsy Shop
10.2018 - 06.2022
- Fashion Design and Crafting
- Photography and Styling
- Marketing and customer service
HYPNOTHERAPIST
Private Practice
04.2014 - 11.2017
- Client-centered and Ericksonian practice for personal growth, psychosomatic issues, stress management, burn-out prevention, grief process, habit changes, and hypnomassage
PROGRAM FACILITATOR
German Red Cross
05.2016 - 08.2017
- Provide daycare for children ages 2 to 6 in a refugee camp, including German instruction, playtime, meal preparation, and field trips
- Leading parent's group in the refugee camp
PROGRAM MANAGER & COORDINATOR
Fördern und Wohnen AöR
02.2015 - 02.2016
- Responsible for the application process of job candidates for multiple positions within local refugee camps
- Responsible for maintaining refugee camp operations, including daily resident counts, resident transfers, process mail, order supplies, and daily needs of residents
Education
COUNSELING BACHELOR'S DEGREE -
Arizona State University
05-2026
MENTAL HEALTH & BEHAVIORAL SCIENCES ASSOCIATE DEGREES -
Saddleback College
01.2023
HYPNOTHERAPIST CERTIFICATE -
Amara Schule
12.2014
Skills
- Interpersonal competence
- Solution and detail-oriented
- Teamwork
- Active listening
- Compassion & Integrity
- Quick learner
- Creativity
- Multicultural Competency
- Strong empathy
- Exceptional communication
- Bi-Lingual skills
Advanced Training
- NAPPI Verbal De-escalation Program Certification, Welle, USA
- QPR Gatekeeper Training for Suicide Prevention, QPR Institute, USA
- Hypnosystemic Grief Counseling, Hamburg Leuchtfeuer, Germany
- Crisis Interventionist, TUV NORD Akademie, Germany
- Client-centered Therapy, Die Grüne Schule, Germany
- Mental Strength & High-Performance Coaching, Milton Erickson Institute, Germany
- Working with Personality Parts, Milton Erickson Institute, Germany
- Hypnosis for Burnout and Depression, Thermedius, Germany
- Psychoneuroimmunology, Amara Schule, Germany
- Massage Therapy, Amara Schule, Germany
Hobbies and Interests
- Arts & Crafts
- Photography
- Travelling
- Music
- Dance
- Meditation
- Yoga
- Hiking
Certification
- Funeral Director License - Cemetery and Funeral Bureau
- Basic Life Support Certification (BLS)
Languages
German
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
GUEST SERVICE SPECIALIST
Forest Lawn Memorial Park
01.2024 - 05.2024
FUNERAL SERVICE DIRECTOR
O'Connor Mortuary
03.2022 - 09.2023
BUSINESS OWNER
Etsy Shop
10.2018 - 06.2022
PROGRAM FACILITATOR
German Red Cross
05.2016 - 08.2017
PROGRAM MANAGER & COORDINATOR
Fördern und Wohnen AöR
02.2015 - 02.2016
HYPNOTHERAPIST
Private Practice
04.2014 - 11.2017
HYPNOTHERAPIST CERTIFICATE -
Amara Schule
COUNSELING BACHELOR'S DEGREE -
Arizona State University
MENTAL HEALTH & BEHAVIORAL SCIENCES ASSOCIATE DEGREES -
Saddleback College
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