SARA MASUMI
Vancouver,Canada
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Salon Kismet
05.2024 - 11.2024
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports
- Developed and maintained effective working relationships with clients, vendors, and staff
- Facilitated requests by answering or referring customer inquiries in person or on telephone
Sales Associate
Urban Planet
03.2023 - 06.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Established a positive rapport with customers by delivering friendly, personalized service
Cashier
Walmart
10.2022 - 01.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers
- Managed time efficiently by
Kitchen Staff Member
Omega Pizza and Wings
09.2020 - 04.2021
- multitasking between tasks without compromising quality of work
- Maintained high standards of sanitation, hygiene, and safety protocols in the kitchen environment
- Displayed effective communication skills when working with other kitchen staff members
- Set up workstation with all needed ingredients and cooking utensils and equipment
- Assisted with preparation of meals in accordance with recipes and dietary requirements
- Helped with setting up and breaking down of the kitchen each day
- Properly labeled and stored food items in the refrigerator and freezer
- Ensured all food was cooked properly and served at correct temperature according to health guidelines
- Showed proficiency in reading recipes and following instructions for meal preparation accurately
- Adapted quickly to changing orders during peak hours
Education
Bachelor of Arts -
University of British Columbia
Skills
- Proficient in Microsoft Word, Excel, Microsoft PowerPoint, and Microsoft Outlook
- Experienced in Microsoft Teams Collaboration
- Skilled in Google Docs Formatting, Google Sheets, and Google Slides
- Proficient in Google Drive
- Skilled in Analyzing Google Forms Data
Certification
- Serving It Right valid until 19/02/2030
- Food Safe Level 1 valid until 07/02/2030
- First Aid & CPR/AED Level C valid until 10/02/2028
Languages
English
Farsi
Timeline
Secretary
Salon Kismet
05.2024 - 11.2024
Sales Associate
Urban Planet
03.2023 - 06.2023
Cashier
Walmart
10.2022 - 01.2023
Kitchen Staff Member
Omega Pizza and Wings
09.2020 - 04.2021
Bachelor of Arts -
University of British Columbia
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