Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sara Madsen

Edmonton,AB

Summary

Dedicated and detail-oriented Office Administrator with 15 years of experience optimizing administrative processes. Proven expertise in office management, record keeping, scheduling. Adept at implementing efficient office workflows and ensuring seamless day-to-day operations. Strong organizational and multitasking abilities with a commitment to maintaining a productive and harmonious office environment. Known for exceptional communication and problem-solving skills. Ready to contribute valuable administrative support to enhance Staples efficiency and success.

Overview

11
11
years of professional experience

Work History

Founder/CEO

Soso's Inc.
04.2023 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Excellent communication skills, both verbal and written.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Developed website for E-Commerce business


Inventory Manager

Sharma Fireworks Inc.
05.2021 - Current
  • Analyzed inventory data to identify and address stock discrepancies.
  • Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Simplified complex pricing structures by developing user-friendly spreadsheets for easy reference during the invoicing process.
  • Processed customer invoices, credit memos and payments within established timelines.

Receptionist

Northwest Dental Centre
01.2019 - 02.2020
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

Laser Technician/Medical Office Coordinator

Thermae
04.2013 - 11.2018
  • Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
  • Educated guests on current promotions, events and services within the clinic
  • Resolved customer complaints and facilitated conflict resolutions.
  • Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.

Education

Advanced Coolsculpting Training

Coolsculpting University
Pleasanton, California
2016

High School Diploma -

Archbishop Jordan Catholic High School
Sherwood Park, AB
2009

Skills

  • Process Implementation
  • Order picking and processing
  • Data Entry
  • Patient check-in
  • Schedule Creation
  • Professional telephone etiquette
  • Staff Management
  • Staff Scheduling
  • Billing Processes
  • Strong Work Ethic
  • Flexible Schedule

Accomplishments

    2015 - Nominated for a White Hat Award for Excellence in Customer Service

Languages

English
Native or Bilingual

Timeline

Founder/CEO

Soso's Inc.
04.2023 - Current

Inventory Manager

Sharma Fireworks Inc.
05.2021 - Current

Receptionist

Northwest Dental Centre
01.2019 - 02.2020

Laser Technician/Medical Office Coordinator

Thermae
04.2013 - 11.2018

Advanced Coolsculpting Training

Coolsculpting University

High School Diploma -

Archbishop Jordan Catholic High School

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Sara Madsen