Sara Madha
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Employed multifaceted sales, relationship building abilities to drive consistent growth. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Specialist
The Baldwin Group
01.2024 - Current
- Processed policy updates and changes accurately, ensuring client needs are met in a timely manner.
- Process and completes endorsements and audits
- Prepares applications, summaries of insurance, insurance certificates, auto identification cards and other coverage related documents
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Provided knowledgeable service and support for all customer needs.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
Customer Service Specialist
Ampronix Medical Device Manufacturing
11.2022 - 05.2023
- Field incoming call requests for service and repair.
- Ensuring that all customer pricing, delivery, quality, and order entry requests are handled with a sense of urgency.
- Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and expand knowledge of product offerings and solutions.
- Assisting with business development processes and sales team
- Build and manage client relationships
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Manager Mac Beauty
Nordstrom
01.2021 - 01.2022
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Provide product knowledge and recommendations to clients seeking new makeup or skincare products.
- Set and achieve personal sales goals while supporting the goals of the team.
Sales Associate Accessories Department
Nordstrom
02.2019 - 10.2020
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Marketing
California State University - Long Beach
Long Beach, CA05.2021
Skills
- Advertisement
- Merchandising
- Good Communication Skills
- Marketing
- Problem-solving
- Market Research
- Sales
Certification
Casualty & Property Insurance License State of CA
License number #4382367
Timeline
Client Service Specialist
The Baldwin Group
01.2024 - Current
Customer Service Specialist
Ampronix Medical Device Manufacturing
11.2022 - 05.2023
Manager Mac Beauty
Nordstrom
01.2021 - 01.2022
Sales Associate Accessories Department
Nordstrom
02.2019 - 10.2020
Bachelor of Science - Marketing
California State University - Long Beach
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