Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sara Madha

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Employed multifaceted sales, relationship building abilities to drive consistent growth. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Service Specialist

The Baldwin Group
01.2024 - Current
  • Processed policy updates and changes accurately, ensuring client needs are met in a timely manner.
  • Process and completes endorsements and audits
  • Prepares applications, summaries of insurance, insurance certificates, auto identification cards and other coverage related documents
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Provided knowledgeable service and support for all customer needs.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.

Customer Service Specialist

Ampronix Medical Device Manufacturing
11.2022 - 05.2023
  • Field incoming call requests for service and repair.
  • Ensuring that all customer pricing, delivery, quality, and order entry requests are handled with a sense of urgency.
  • Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and expand knowledge of product offerings and solutions.
  • Assisting with business development processes and sales team
  • Build and manage client relationships
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.

Manager Mac Beauty

Nordstrom
01.2021 - 01.2022
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Provide product knowledge and recommendations to clients seeking new makeup or skincare products.
  • Set and achieve personal sales goals while supporting the goals of the team.

Sales Associate Accessories Department

Nordstrom
02.2019 - 10.2020
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Science - Marketing

California State University - Long Beach
Long Beach, CA
05.2021

Skills

  • Advertisement
  • Merchandising
  • Good Communication Skills
  • Marketing
  • Problem-solving
  • Market Research
  • Sales

Certification

Casualty & Property Insurance License State of CA

License number #4382367



Timeline

Client Service Specialist

The Baldwin Group
01.2024 - Current

Customer Service Specialist

Ampronix Medical Device Manufacturing
11.2022 - 05.2023

Manager Mac Beauty

Nordstrom
01.2021 - 01.2022

Sales Associate Accessories Department

Nordstrom
02.2019 - 10.2020

Bachelor of Science - Marketing

California State University - Long Beach

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Sara Madha