Sara Machado
Wasaga Beach,ON
Summary
Multi-passionate individual with a desire for continual growth and expansion. Highly organized and detail-oriented with a diploma in Business Management and years of experience working in administration providing effective support to staff and visitors within fast-paced environments. Adept at streamlining office operations and maintaining excellent communication with diverse teams.
Overview
18
18
years of professional experience
Work History
Project Manager Assistant
Garbutt Construction Belfor
08.2018 - 07.2024
- Assist Project Manager with the successful full cycle of assigned projects/claims, ensuring all project/claims documentation is accurate and uploaded into internal and external claims systems.
- Acts as a liaison between the customer, insurance company, and Project Manager to ensure project success and address questions/concerns throughout the project.
- Setup and track the progress of all new and on-going projects, maintain up-to-date notes, organize, compile and submit support documentation throughout the entirety of a job.
- Review and QA internal scopes of work, estimates, letters, memos, and emails.
- Work under tight time constraints to meet specific guidelines.
- Streamlined project processes in accordance with the companies Policies and Procedures resulting in increased efficiency.
- Assisted in training of new employees and create workflow procedures.
Team Lead
Scandinave Spa Blue Mountain
10.2013 - 08.2018
- As Front Desk Representative our duties included checking in guests, guidance through the use of the facility, bistro server, customer service phone representative and ultimately to provide our guests with exceptional customer service throughout their stay.
- Time management and multi-tasking was an asset as you move throughout the day into a variety of responsibilities/duties that are time sensitive.
- As a Team Lead, I would oversee team productivity by implementing efficient project management strategies and streamlining communication channels.
- Provide regular coaching, feedback, and skill development opportunities.
- Create work flow procedures and training material.
- Responsible for training all department staff, and cross training in other areas as needed.
Front Desk Representative
Blue Mountain Resorts Ltd.
11.2011 - 03.2012
- Register arriving guests and assign rooms, process group arrivals/departures, take, cancel and change room reservations.
- Provide general information about points of interest in the area, and information about services available in the community.
- Calculate charges, receive payments, balance cash, complete balance sheets, cash reports and related forms.
- Clean, organize and stock the front desk.
- Clerical duties.
Administrative Assistant / Customer Service Coordinator
QPS Evaluation Services Inc.
05.2006 - 10.2011
- Reception duties comprising of; answering phones, interfacing with customers, faxing, copying, binding, mailing files/documentation.
- Assist staff in the Management level (President and VP's) by preparing spreadsheets utilizing current software, including working with database functions/query information from tables/fields, and developing formatting for report data from the database.
- Interfacing with customers on a daily basis (written/verbal/in person) by providing information pertaining to all of the services offered.
- Support company personnel in the areas of quote development, coordination of client/project information and quote tracking.
- Respond to sales inquiries for both existing and prospective customers, and follow-up contact with current and potential clients.
- Assist Engineering staff in compiling and reviewing of reports and preparing checklists based on industry standards.
- Assist in the maintenance of master document control programs, including but not limited to: Operating Procedures, Work Instructions, and various other types of documents.
- Participate in Annual Audits pertaining to Customer Service job functions.
- Assisted Office Manager/Human Resources in the hiring process of all Customer Service Staff.
- Responsible for training all department staff, and cross training in other areas as needed.
- Assisting in the management/coordination of staff workload and work activities and the daily operation of the Customer Service Area.
Education
Business Management Diploma -
Humber College
Toronto, Ontario05-2006
OSS Diploma -
Cardinal Leger Secondary School
Brampton, Ontario06-2000
Skills
- Many years of experience working within the Administrative/Customer Service field
- Intermediate to Advanced knowledge and proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and an ability to learn new systems quickly
- Exceptional interpersonal communication skills, both written and verbal
- Experience working in a high volume, high paced, environment, independently, with a strong ability to multi-task
- Enthusiastic and highly motivated individual with the ability to work in a team environment
Timeline
Project Manager Assistant
Garbutt Construction Belfor
08.2018 - 07.2024
Team Lead
Scandinave Spa Blue Mountain
10.2013 - 08.2018
Front Desk Representative
Blue Mountain Resorts Ltd.
11.2011 - 03.2012
Administrative Assistant / Customer Service Coordinator
QPS Evaluation Services Inc.
05.2006 - 10.2011
Business Management Diploma -
Humber College
OSS Diploma -
Cardinal Leger Secondary School
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