Sara-lynn Walsh
Lower Sackville,NS
Summary
Accomplished General Manager with 16 year of experience and a proven track record at Gap Inc., Gap Factory, excelling in operations management and team development. Expert in driving sales growth, reducing costs by implementing strategic initiatives, and fostering an inclusive environment. Skilled in data analysis and verbal communication, consistently achieving key performance indicators through effective leadership and innovative problem-solving. Adaptive and deadline-oriented , consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Gap Inc., Gap Factory
10.2018 - Current
- Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
- Drive profitable sales through forecasting and scheduling.
- Manages store budget for daily operations in support of the P&L.
- Builds highly productive teams through sourcing, selecting and developing people.
- Accountable for team performance through coaching and feedback.
- Teaches and trains to build capabilities.
- Leads the implementation and execution of all Standard Operating Procedures and initiatives.
- Creates an inclusive environment.
- Implements action plans to maximize efficiencies and productivity.
- Performs Service Leader duties.
- Represents the brand and understands the competitors.
- Promotes community involvement.
- Leverages OMNI to deliver a frictionless customer experience.
Assistant Manager of Customer Service & Operations
TJX Canada
04.2016 - 10.2018
- Assisted the Store Manager in the areas of Operations, Customer Service and Human Resources.
- Developed creative plans to increase store sales and customer satisfaction.
- Created weekly schedules to ensure business needs were consistently met.
- Recruited, hired, trained, supervised and mentored a team of store associates and coordinators.
- Oversaw and monitored loss prevention and all operational programs.
- Ensured every customer had a positive shopping experience through consistent leadership presence as well as observing and coaching staff.
- Managed the daily activity of the sales floor, backroom, front end and cash office.
- Fostered community involvement through our social committee program.
Store Manager/District Training Manager
Reitmans
11.2010 - 03.2016
- Fostered a customer focused environment by effectively modeling customer service standards.
- Ensured store maintenance standards were adhered to at all times, for an easy shopping experience.
- Analyzed sales and department reports, and developed/implemented actions based on results.
- Daily replenishment and backroom management for sales floor efficiency.
- Ensured staffing needs were met at all times, including vacancies at other locations; interviewing and onboarding new hires.
- Effectively delegated tasks based on strengths, in order to meet expectations and deadlines.
- Ensured timely and effective implementation of visual/marketing directives, and made quick adaptations based on sell-through.
- Prepared and modified schedules based on business needs and cost control.
- Ensured team’s adherence to all loss prevention and health & safety company policies.
- Provided balanced and honest feedback as well as consistent and ongoing observations and coaching based on individual development level and training needs.
- Facilitated training of new store management personnel in the district, maintaining ongoing training and follow up, and open communication to store manager/district store manager for follow-up and action plan to assist management in their development and growth.
Education
GED -
Bedford-Sackville Learning Network
05-2024
Skills
- Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Risk assessment
- Effective scheduling
- Data analysis
- Record Keeping
- Inventory management
- Asset protection
- Cost Reductions
- Recruitment
- Operations Management
Languages
English
Native or Bilingual
French
Elementary
Certification
- Standard First Aid Training
- WHMIS
- Situational leadership
Timeline
General Manager
Gap Inc., Gap Factory
10.2018 - Current
Assistant Manager of Customer Service & Operations
TJX Canada
04.2016 - 10.2018
Store Manager/District Training Manager
Reitmans
11.2010 - 03.2016
GED -
Bedford-Sackville Learning Network
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