Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Sara Latour

Niagara Falls,ON

Summary

  • Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
  • Dynamic individual with hands-on experience in housekeeping, customer service, among other areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
  • .Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Stay at Home Mom

Latour Family
06.2008 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Woke children every morning
  • Got them dressed, fed them breakfast
  • Ensured they had what they needed for the day
  • Got them to school on time
  • I would plan and prepare meals daily.
  • I would wash, dry, fold, and put away all laundry
  • Make beds, clean bedrooms, bathrooms, and main living areas.
  • I would make appointments when needed and plan activities for the children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Helped children learn how to complete small chores appropriate for age level.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
  • Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
  • Supported child development milestones by implementing age-appropriate learning activities.
  • Assisted older kids with homework, school projects and chores.
  • Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
  • Displayed adaptability when faced with changing family dynamics or unexpected scheduling alterations.
  • Improved children''s social skills through engaging group activities and outings.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Reassured children when upset providing emotional support and stability.
  • Planned fun outings and educational activities to keep children entertained.
  • Administered medications by following strict instructions from Doctors
  • Communicated with teachers regarding children's progress and development, raising any issues.

Housekeeper

Royal Rose Retirement Home.
05.2020 - 10.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Responded to requests from patrons for linens and toiletries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned elevators, glass and planters in public areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Dispatcher/ Manager

MyRide Transportation
03.2017 - 10.2019
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained many new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
  • Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
  • Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
  • Went Number days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Responded to over Number daily caller requests with information about assistance and timeframes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Responded to over Number daily caller requests with information about assistance and timeframes.
  • Participated in team-building activities to enhance working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Team Member

Tim Hortons
04.2015 - 11.2015
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Emptied trashcans and transported waste to collection areas.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prioritized drink requests while managing interruptions.
  • Promoted additional items with beverages, increasing store sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cleaned counters, machines, utensils and seating areas daily.

Babysitter

Angie Sheppard
04.1999 - 09.2010
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Attendant

Sunoco Gas Station
05.2006 - 12.2008
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Responded to all customer inquiries thoroughly and professionally.
  • Followed established protocols for door and entry security.
  • Replaced restroom supplies, sanitized counters and mopped.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Checked customer identification for alcohol, cigarette and lottery sales.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Maintained clean and orderly work station.

Education

Dennis Morris Catholic High School
06.2004

Skills

  • Professional and Courteous
  • Verbal and Written Communication
  • Multitasking and Prioritizing
  • Floor Cleaning, Polishing and Waxing
  • Detail-Oriented
  • Trash Collection and Disposal
  • Team Support and Collaboration
  • COVID-19 Safety Procedures
  • Room and Public Space Cleaning
  • Time Management
  • Polishing and Dusting
  • Damage and Theft Reporting
  • Commercial Cleaning
  • Kitchen Cleaning and Dishwashing
  • Safe Chemical Handling
  • Linen Cleaning and Storage
  • Mattress Cleaning and Turning
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking Abilities
  • Computer Skills
  • Critical Thinking
  • Calm Under Pressure
  • Organizational Skills
  • Decision-Making
  • Problem Resolution

Accomplishments

  • Received consistent positive remarks for quality of care.
  • Positively influenced kids with behavior issues, improving family quality of life.
  • Cleaned and replenished supplies for up to 10 rooms per shift.
  • Worked many overtime hours during the holiday season at the request of management.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Professional Working

Certification

  • CPR Trained
  • Smart serve certified


Timeline

Housekeeper

Royal Rose Retirement Home.
05.2020 - 10.2020

Dispatcher/ Manager

MyRide Transportation
03.2017 - 10.2019

Team Member

Tim Hortons
04.2015 - 11.2015

Stay at Home Mom

Latour Family
06.2008 - Current

Attendant

Sunoco Gas Station
05.2006 - 12.2008

Babysitter

Angie Sheppard
04.1999 - 09.2010

Dennis Morris Catholic High School

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Sara Latour