Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Kloppenborg

San Jose

Summary

Customer service professional with extensive experience at Trader Joe's, specializing in transaction accuracy and customer engagement. Demonstrated success in training and mentoring staff, leading to improved team performance and increased customer satisfaction. Proficient in point-of-sale operations and inventory management, consistently achieving high service standards.

Overview

28
28
years of professional experience

Work History

Customer Service Cashier

Trader Joe's
Campbell
04.2019 - Current
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Postal Carrier

United State Posted Office
San Jose
03.2014 - 01.2018
  • Provided excellent customer service when interacting with customers regarding postal services offered.
  • Reported any damaged or lost items to supervisor immediately upon discovery.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Monitored mailbox occupancy rates and requested additional boxes if necessary.
  • Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
  • Collected mail from post office boxes and delivered it to customers' homes or businesses.
  • Responded quickly to emergency situations involving hazardous materials or dangerous goods shipments.
  • Loaded mail onto truck for delivery route.
  • Maintained records of all packages received and delivered along with any necessary paperwork.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Organized outgoing mail in the correct order for delivery.
  • Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
  • Sorted and distributed incoming mail to appropriate locations.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered various types of mail on routes according to strict timelines.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered mail to residents and business within assigned area.
  • Scanned labels on letters or parcels to confirm receipt.

Customer Service Manager

Lucky's Supermarket
San Jose
10.1997 - 03.2013
  • Adhered to company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in compliance with company policy.
  • Restocked shelves promptly to maintain product availability.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Applied fondant to cakes with precision and accuracy.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
  • Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
  • Ensured that all food items were properly labeled according to local health department regulations.
  • Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
  • Reviewed customer surveys in order to assess satisfaction levels with services provided by the deli department.
  • Created reports detailing sales figures, labor costs and other financial metrics associated with the day-to-day operations of the store's deli section.
  • Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
  • Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
  • Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
  • Completed regular inventories of food and material stocks.
  • Prepared and led food service training programs to teach staff various tasks.
  • Created effective marketing promotions to improve business.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.

Education

Associate of Science - Science Education

Mission College
Santa Clara, CA
07-2015

Skills

  • Point-of-sale operation
  • Transaction accuracy
  • Customer engagement
  • Product knowledge
  • Cash handling
  • Inventory management

Timeline

Customer Service Cashier

Trader Joe's
04.2019 - Current

Postal Carrier

United State Posted Office
03.2014 - 01.2018

Customer Service Manager

Lucky's Supermarket
10.1997 - 03.2013

Associate of Science - Science Education

Mission College

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Sara Kloppenborg