Summary
Overview
Work History
Education
Skills
Timeline
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Sara Klassen

Brantford,ON

Summary

Proven Retail Store Manager at S&H Health Foods, adept in visual merchandising and customer service, significantly enhancing shopping experiences and sales floor efficiency. Skilled in problem-solving and multi-tasking, optimizing store layouts and inventory, fostering customer loyalty, and driving repeat business using strategic merchandise planning through brand recognition.

Overview

21
21
years of professional experience

Work History

Retail Store Manager

S&H Health Foods
08.2017 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained employees on methods for handling various aspects of sales, product knowledge, complicated issues, and difficult customers.
  • Optimized store displays and appearance through strategic merchandising.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Purchased and made decisions on all store inventory via online portals and catalogues.
  • Created employee schedules to align coverage with demands.

Design Consultant

Avenue Lighting & Design
12.2012 - 08.2017
  • Optimized space planning for improved functionality in residential spaces.
  • Prepared strategies and proposed concepts for client approval.
  • Conducted regular market research to stay informed of industry trends and competitor strategies, adjusting merchandising approach accordingly.
  • Increased product visibility by strategically arranging merchandise displays in high-traffic areas.

Customer Relations Coordinator

TD Canada Trust
07.2003 - 01.2013
  • Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.
  • Assisted customers in navigating product offerings, resulting in informed purchasing decisions and enhanced satisfaction.
  • Established rapport with clients, resulting in a higher likelihood of repeat business.
  • Resolved escalated complaints efficiently.
  • Coordinated events and promotions that increased brand visibility and strengthened customer loyalty.

Education

Event Planning -

Mohawk College of Applied Arts And Technology
Hamilton, ON

Interior Design -

St Clair College of Applied Arts
Windsor, ON

Skills

  • High quality customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail Operations
  • Highly motivated
  • Friendly and outgoing
  • Dependable and reliable
  • Visual Merchandising
  • Detail Oriented
  • Merchandise planning

Timeline

Retail Store Manager

S&H Health Foods
08.2017 - Current

Design Consultant

Avenue Lighting & Design
12.2012 - 08.2017

Customer Relations Coordinator

TD Canada Trust
07.2003 - 01.2013

Event Planning -

Mohawk College of Applied Arts And Technology

Interior Design -

St Clair College of Applied Arts

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Sara Klassen