Sara Khatibshahidi
Toronto
Summary
With a proven track record in providing exceptional administrative support and customer service. Skilled in managing correspondence, data entry, scheduling and ensuring smooth office operations. Experienced in addressing customer needs, resolving inquiries, and maintaining a high standard of client satisfaction. Adept at multitasking, problem-solving, and contributing to team success in fast-paced environments. Dedicated to delivering efficiency and excellence in administrative and customer service roles.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
WHAT A BAGEL
07.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Administrative Assistant
Tabatabaee Immigration Services Inc.
04.2023 - 09.2024
- Managed correspondence, data entry, and client program selection. Proficient in Microsoft Word and Excel for data management and workflow optimization. Skilled in client support, record accuracy, and streamlining administrative processes to enhance efficiency.
Administrative Officer
IRSA Marine Shipping Co.
07.2018 - 04.2024
- Responsible for key job functions, including correspondence with international agents, shipment follow-ups, and daily receptionist duties, to align with company objectives in delivery, cost efficiency, and quality assurance.
Visa Officer
Australian Embassy-Department of Home Affairs (DHA)
10.2010 - 06.2018
- Experienced Decision Maker for the Temporary Entry Visa team, assessing diverse visa applications, ensuring compliance with migration laws, and conducting integrity checks. Managed humanitarian resettlement programs, coordinating UNHCR cases, travel plans, and medical follow-ups for 300-400 families annually. Previously served as an Enquiry and Support Officer, providing administrative support, and as an Integrity Officer Assistant, handling interviews, document reviews, and skilled migration cases.
Airport Services Officer
Qatar Airways
01.2009 - 10.2010
- Managed lost baggage tracing with the World Tracer System, coordinated baggage forwarding, and prepared damage reports. Oversaw passenger check-in via BABS, ensuring accurate tagging and document verification. Handled pre- and post-flight tasks, including passenger info, cargo, and special arrangements, while ensuring timely disembarkation and aircraft services. Prepared monthly reports.
Administration Officer
China Southern Airlines
07.2008 - 10.2008
- I joined the China Southern Airlines town office as an Administration Officer, handling tasks such as correspondence with the Civil Aviation Organization, securing flight permissions, and managing general office duties.
Airport Services Agent
Saudi Arabian airlines
09.2002 - 05.2008
- At International Airport, I managed pre- and post-flight procedures per Saudia's regulations, handled lost and damaged baggage cases with the Jeddah station, and prepared daily, weekly, and monthly reports.
Education
Bachelor of Science - English Translation
Azad University
07-2003
Skills
- Advanced MS office suite
- Filing and data archiving
- Documentation and reporting
- Deadline oriented
- Customer and client relations
- Office management
- Timeline planning and management
- Data entry documentation
Languages
English
Full Professional
German
Professional Working
Persian
Native or Bilingual
Timeline
Assistant Store Manager
WHAT A BAGEL
07.2024 - Current
Administrative Assistant
Tabatabaee Immigration Services Inc.
04.2023 - 09.2024
Administrative Officer
IRSA Marine Shipping Co.
07.2018 - 04.2024
Visa Officer
Australian Embassy-Department of Home Affairs (DHA)
10.2010 - 06.2018
Airport Services Officer
Qatar Airways
01.2009 - 10.2010
Administration Officer
China Southern Airlines
07.2008 - 10.2008
Airport Services Agent
Saudi Arabian airlines
09.2002 - 05.2008
Bachelor of Science - English Translation
Azad University
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