SARA KHALIFA
Mississauga,ON
Summary
Experienced Professional with a proven track record of 12 years in Customer Service, Operations, and administration, accompanied by Supply Chain Management and Banking Diplomas, who is eager to utilize the combined education and experience towards the best benefit of the organization.
Overview
16
16
years of professional experience
Work History
Inventory Coordinator- Internship
ASL Distribution Services Limited
Oakville, Ontario
05.2024 - 08.2024
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Coordinated cycle counts to verify accuracy of inventory records.
- Implemented strategies that improved efficiency in the warehouse operations.
Campus Admission
CIMT College
Mississauga, Ontario
05.2022 - 09.2022
- Provided timely responses to inquiries via phone or email from prospective students or their families.
- Assisted with orientations designed for new students entering into the university.
- Supported the Admissions Office with data entry tasks related to application processing.
- Coordinated special events such as open houses, preview days, and other recruitment activities.
Credit Support Officer
Al Hilal Bank
UAE
04.2008 - 05.2019
- Ensured compliance with all applicable laws and regulations related to consumer lending practices.
- Prepared reports for senior management regarding customer's credit worthiness and risk assessment results.
- Worked closely with sales teams to ensure all relevant information is obtained during the onboarding process of new customers.
- Reviewed customer credit applications and supporting documents to ensure accuracy of information.
Branch Operation Officer
Al Hilal Bank
UAE
- Developed processes for efficient customer service delivery; ensured compliance with bank policies and regulations.
- Monitored branch performance metrics; identified areas of improvement in order to achieve organizational goals.
- Coordinated staffing schedules to ensure adequate coverage during peak hours; supervised employees during shifts.
- Resolved customer complaints in a timely manner; documented all inquiries, complaints and resolutions according to policy.
- Maintained inventory of supplies necessary for daily operations; placed orders when needed.
- Maintained accurate records of customer transactions; reconciled daily accounts and prepared monthly financial reports.
Customer Service Officer
Al Hilal Bank
UAE
- Educated customers on products and services offered by the company.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Handled escalated customer complaints and disputes in a professional manner.
Education
Diploma - Supply Chain Management
CDI College
Mississauga, ON07.2024
Course - Core Banking
Al Hilal Bank- UAE
06.2008
Advanced Diploma - Banking & Finance
Emirates Institute For Banking & Financial Studies
UAE06-2007
Skills
- Strong communication skills
- Problem-solving skills
- Customer-service-oriented approach
- Organized
- Attentive to detail
- Time management skills
- Office organization
- MS Office,Word,Excel,PowerPoint & Outlook
- Internet research
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Inventory Coordinator- Internship
ASL Distribution Services Limited
05.2024 - 08.2024
Campus Admission
CIMT College
05.2022 - 09.2022
Credit Support Officer
Al Hilal Bank
04.2008 - 05.2019
Branch Operation Officer
Al Hilal Bank
Customer Service Officer
Al Hilal Bank
Diploma - Supply Chain Management
CDI College
Course - Core Banking
Al Hilal Bank- UAE
Advanced Diploma - Banking & Finance
Emirates Institute For Banking & Financial Studies
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