Sara Kerkez
Kitchener,Canada
Summary
Motivated and reliable university student seeking a part-time position in retail. Passionate about beauty, fashion, and providing excellent customer service. Strong communication skills with hands-on experience working directly with clients and drivers in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Buffalo Group Transport Limited & Horizon Freight System
07.2022 - Current
- - Communicated daily with drivers and clients to coordinate shipments and ensure smooth operations
- - Handled customer inquiries, concerns, and scheduling requests in a professional and timely manner
- - Resolved issues efficiently by finding quick and effective solutions in high-pressure situations
- - Built and maintained strong relationships with drivers and customers through clear and respectful communication
- - Managed multiple tasks at once, including phone calls, updates, and coordination of deliveries
- - Demonstrated reliability by consistently showing up on time and taking responsibility for assigned tasks
- - Adapted quickly to changing situations and customer needs in a fast-paced work environment
- - Developed strong confidence speaking with a wide range of people
Education
Wilfrid Laurier University
Waterloo, ON04.2026
Grand River Collegiate Institute
Kitchener, ON06.2023
Skills
- Assisted customers with inquiries and concerns Provided clear communication to enhance customer satisfaction Supported team members in delivering effective service solutions
- Cultivated strong interpersonal relationships to enhance team collaboration
- Assisted teams in identifying and resolving conflicts effectively Supported colleagues in developing problem-solving strategies Facilitated discussions to promote collaborative solutions
- Streamlined organizational processes with a focus on meticulous attention to detail
- Assisted teams in achieving project goals through effective collaboration Supported colleagues in problem-solving and decision-making processes Contributed to a positive team environment by fostering open communication
- Executed cash handling procedures with precision and accuracy
- - Knowledge of beauty products and fashion trends
Languages
English
Full Professional
Additional Information
- - Available mornings and evenings
- - Very flexible schedule
- - Willing to work extended hours
- - Passionate about beauty products and fashion
Timeline
Customer Service Assistant
Buffalo Group Transport Limited & Horizon Freight System
07.2022 - Current
Wilfrid Laurier University
Grand River Collegiate Institute