SARA JAMAL
Toronto,ON
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Risk Services Intern
Northbridge Financial
Mississauga, Canada
05.2025 - 09.2025
- Supported the risk services team by gathering and analyzing client risk data to assist in underwriting decisions for commercial insurance accounts.
- Helped coordinate client inspection reports and follow-ups to ensure timely mitigation of identified hazards.
- Utilized Excel and internal risk platforms to manage and update exposure data, track risk recommendations, and flag discrepancies.
- Gained exposure to commercial property and casualty (P&C) insurance, risk engineering, and loss prevention practices.
- Prepared reports summarizing customer feedback for team review and action planning.
- Helped coordinate outreach efforts to improve client engagement and satisfaction levels.
Sales & Operations Intern
Continent Connect (Early Stage Startup)
Toronto, Canada
07.2023 - 01.2025
- Company Overview: Early Stage Startup
- Maintained accurate CRM records to track sales activity, and ensure consistent pipeline management.
- Supported both technical and administrative tasks to enhance customer service delivery and internal operations.
- Built and maintained strong relationships with sponsors, partners, and internal teams to foster business growth.
- Streamlined sales processes to enhance efficiency and accuracy in operations.
- Executed outbound outreach strategies, including cold calling and cold emailing, to generate qualified leads.
- Delivered post-sale support by addressing client concerns, ensuring satisfaction, and long-term retention.
- Partnered with the marketing team to align on sales strategies, and contribute to campaign development.
Residence Don
Queen's University
Kingston, Canada
09.2021 - 04.2024
- First point of contact for over 50+ residents; managed crisis response and escalations.
- Organized team meetings, safety checks, and streamlined internal communications.
- Drove 80% increase in engagement by cultivating inclusive, supportive communities.
- Established and maintain a visible, available, and approachable presence as the first point of contact for residence students.
Business Strategy & Market Research Intern
JIBO Communications (Early Stage Startup)
Toronto, Canada
02.2023 - 03.2024
- Company Overview: Startup
- Worked cross-functionally with engineers, sales, and product teams in a startup environment to identify growth opportunities and streamline operations.
- Assisted with conducting competitor and market research on emerging trends in telecommunications and fiber optic technologies to inform go-to-market strategies.
- Help lead the creation of internal and external reports to communicate project milestones, driving transparency, and stakeholder buy-in.
- Collaborated with team members to develop effective marketing strategies and campaigns.
- Analyzed operational workflows and helped uncover bottlenecks through network audits, contributing to improved deployment timelines and efficiency.
- Supported strategic planning for fiber optic network rollouts across data centers and telecom clients, aligning deployment goals with broader business objectives.
- Startup
Program Assistant, SHAD Event & Ops Coordinator
SHAD
Waterloo, Canada
02.2022 - 08.2023
- Supported logistics and operations for national-level education programs.
- Formulated in the planning and execution of educational programs, ensuring smooth operations and a positive experience for students and staff.
- Facilitated workshops, activities, and group discussions, fostering an inclusive and supportive environment.
- Collaborated with team members to set up and dismantle program venues, equipment, and facilities, adhering to safety protocols and guidelines.
Intern - Innovation & Technology Team
Royal Bank of Canada
Toronto, Canada
06.2018 - 08.2018
- Collaborated with the technology, operations, and digital innovation teams to plan and execute company networking events.
- Created dynamic reports utilizing PivotTables in Excel to analyze and present data.
- Researched the development of the scope and question list for commercial and sell-side advisors, as well as industry experts.
- Assisted in evaluating startup partnerships for strategic fit and investment readiness.
- Assisted with daily operational tasks in banking environment.
- Supported team in processing customer transactions efficiently.
- Participated in team meetings to discuss project updates and strategies.
- Collaborated with colleagues to enhance customer service experiences.
Education
Bachelor of Economics -
Queen’s University
Kingston, ON01-2025
Skills
- Risk assessment
- Customer engagement
- Project management
- Market research
- Strategic planning
- Interpersonal and social skills
- Quick learner
- Analytical mindset
- Complex Problem-solving
Extracurricular Activities
Diversity & Inclusion Officer, Smith Black Business Association, Kingston, ON, 2021 - 2022
- Developed, implemented, and coordinated programs and services for underrepresented students.
- Collaborated with campus partners to create and implement programming plans for underrepresented populations.
- Coordinated initiatives, including awareness campaigns to promote equity, diversity, and inclusion.
Finance Director, Queen's Black Fashion Association Kingston, ON 2021 - 2022
- Review and allocate auditing duties among committee members to ensure adherence to current procedures.
- Organize training sessions for Club Vice Presidents Finance and Treasurers under the guidance of the Vice President Finance.
- Sought clubs in preparing financial statements and collaborate with the Vice President Finance as needed.
- Evaluate short-term loan applications and deliver recommendations to the Vice President Finance.
- Supervise fixed weekly office hours for consistent availability to students and fellow coordinators.
References
References available upon request.
Timeline
Risk Services Intern
Northbridge Financial
05.2025 - 09.2025
Sales & Operations Intern
Continent Connect (Early Stage Startup)
07.2023 - 01.2025
Business Strategy & Market Research Intern
JIBO Communications (Early Stage Startup)
02.2023 - 03.2024
Program Assistant, SHAD Event & Ops Coordinator
SHAD
02.2022 - 08.2023
Residence Don
Queen's University
09.2021 - 04.2024
Intern - Innovation & Technology Team
Royal Bank of Canada
06.2018 - 08.2018
Bachelor of Economics -
Queen’s University
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