Dedicated Social services worker passionate about providing exceptional professional care and implementing appropriate interventions.
Proficient in utilizing a variety of resources to identify unique needs and assist vulnerable populations
Adept at establishing strong rapport with individuals from diverse backgrounds and lived experiences
Overview
23
23
years of professional experience
1
1
Certification
Work History
Social Services Worker -Trainee
The Nest: Phoenix Society-Practicum
04.2024 - Current
Demonstrating effective caring skills, sensitivity to the demographic of residents, and cultural competencies.
Using motivational interviewing skills and communication skills to respond empathetically to clients.
Understanding the importance of boundaries with coworkers and clients and implementing them accordingly.
Following policies and procedures outlined by the organization.
Assisting staff with intakes and discharges.
Documenting interactions with clients.
Facilitating psycho-social and life skills-building groups.
Demonstrating effective problem-solving skills for self and when working with residents.
Understanding issues surrounding our population.
Basic knowledge and understanding of working with people in addiction and recovery.
Cashier Assistant -Part Time
Costco
07.2023 - Current
Met customer needs through polite, friendly, and attentive service.
Collaborated with team members to maintain a positive work environment and boost employee morale.
Worked with other associates to support cashiers and management needs.
Worked with floor team and managers to meet a wide range of customer needs.
Admin Manager
Surrey Weight Loss Clinic
10.2022 - 05.2023
Proficient in working with the software 'Wylie'.
Answered calls and dealt with customer inquiries/concerns/feedback in a high-volume environment.
Involved in customer service and engaged with visitors politely, professionally, and empathetically with a desire to provide them with the best service and experience.
Worked flexible schedule and extra shifts to meet business needs.
Teacher Middle School
Delhi Public School
03.2008 - 08.2022
Boosted cultural awareness by incorporating children's literature from world cultures.
Developed and implemented classroom routines to address varying student needs.
Designed detailed learning plans for struggling students based on tests, homework, and assignment records.
Identified issues, analyzed information, and provided solutions to problems.
Cultivated interpersonal skills by building positive relationships with others.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Maintained regular contact with students by calling and visiting their homes.
Stay-at-home Parent
Voluntary Services
01.2001 - 01.2008
I was on caregiving, a maternal care period for my newly born children. Also nursing my old aged in-laws.
Thus, the gap was a medically advised, healthcare necessity
It was during this time however that I was extensively involved in community service and volunteering work at an NGO called 'Sai Sahara', an old age home based out of Delhi.
Was I not only a donor but also a social worker with them and contributed with several hours of assistance every week.
Education
Diploma in Social Service Worker Professional -
VANCOUVER CAREER COLLEGE
Surrey, BC
05.2024
Master of Library and Information Science (MLIS) -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
Lucknow, Uttar Pradesh
01.2000
Bachelor of Library Science (B.Lib.Sc.) -
UNIVERSITY OF LUCKNOW
Lucknow, Uttar Pradesh
01.1999
Bachelor of Arts - PSYCHOLOGY
UNIVERSITY OF LUCKNOW
Lucknow, Uttar Pradesh
01.1998
Computer Science Diploma -
NATIONAL INSTITUTE OF TECHNOLOGY (NIT) AND APTECH COMPUTER EDUCATION
Lucknow, Uttar Pradesh
01.1997
Skills
Compassionate
Adaptable
Active Listening
Time management abilities
Teamwork and Collaboration
Complete knowledge of Microsoft Office, and Excel at swiftly mastering any software
Interpersonal and Organizational Skills
Multitasking Abilities
Structured Decision Making (SDM) tools knowledge
Crisis Interventions
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
ASIST- Applied Suicide Intervention Skills Training
Drivers License Class 5
Standard First Aid and CPR
WHMIS
Food safe Level 1
Non-Violent Crises Intervention
Hepatitis b vaccinated
TB Test done
Timeline
Social Services Worker -Trainee
The Nest: Phoenix Society-Practicum
04.2024 - Current
Cashier Assistant -Part Time
Costco
07.2023 - Current
Admin Manager
Surrey Weight Loss Clinic
10.2022 - 05.2023
Teacher Middle School
Delhi Public School
03.2008 - 08.2022
Stay-at-home Parent
Voluntary Services
01.2001 - 01.2008
Diploma in Social Service Worker Professional -
VANCOUVER CAREER COLLEGE
Master of Library and Information Science (MLIS) -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
Bachelor of Library Science (B.Lib.Sc.) -
UNIVERSITY OF LUCKNOW
Bachelor of Arts - PSYCHOLOGY
UNIVERSITY OF LUCKNOW
Computer Science Diploma -
NATIONAL INSTITUTE OF TECHNOLOGY (NIT) AND APTECH COMPUTER EDUCATION
ASIST- Applied Suicide Intervention Skills Training
Drivers License Class 5
Standard First Aid and CPR
WHMIS
Food safe Level 1
Non-Violent Crises Intervention
Hepatitis b vaccinated
TB Test done
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