Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shikha Jain

Surrey,Canada

Summary

  • Dedicated Social services worker passionate about providing exceptional professional care and implementing appropriate interventions.
  • Proficient in utilizing a variety of resources to identify unique needs and assist vulnerable populations
  • Adept at establishing strong rapport with individuals from diverse backgrounds and lived experiences

Overview

23
23
years of professional experience
1
1
Certification

Work History

Social Services Worker -Trainee

The Nest: Phoenix Society-Practicum
04.2024 - Current
  • Demonstrating effective caring skills, sensitivity to the demographic of residents, and cultural competencies.
  • Using motivational interviewing skills and communication skills to respond empathetically to clients.
  • Understanding the importance of boundaries with coworkers and clients and implementing them accordingly.
  • Following policies and procedures outlined by the organization.
  • Assisting staff with intakes and discharges.
  • Documenting interactions with clients.
  • Facilitating psycho-social and life skills-building groups.
  • Demonstrating effective problem-solving skills for self and when working with residents.
  • Understanding issues surrounding our population.
  • Basic knowledge and understanding of working with people in addiction and recovery.


Cashier Assistant -Part Time

Costco
07.2023 - Current
  • Met customer needs through polite, friendly, and attentive service.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Worked with other associates to support cashiers and management needs.
  • Worked with floor team and managers to meet a wide range of customer needs.

Admin Manager

Surrey Weight Loss Clinic
10.2022 - 05.2023
  • Proficient in working with the software 'Wylie'.
  • Answered calls and dealt with customer inquiries/concerns/feedback in a high-volume environment.
  • Involved in customer service and engaged with visitors politely, professionally, and empathetically with a desire to provide them with the best service and experience.
  • Worked flexible schedule and extra shifts to meet business needs.

Teacher Middle School

Delhi Public School
03.2008 - 08.2022
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Developed and implemented classroom routines to address varying student needs.
  • Designed detailed learning plans for struggling students based on tests, homework, and assignment records.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Maintained regular contact with students by calling and visiting their homes.

Stay-at-home Parent

Voluntary Services
01.2001 - 01.2008
  • I was on caregiving, a maternal care period for my newly born children. Also nursing my old aged in-laws.
  • Thus, the gap was a medically advised, healthcare necessity
  • It was during this time however that I was extensively involved in community service and volunteering work at an NGO called 'Sai Sahara', an old age home based out of Delhi.
  • Was I not only a donor but also a social worker with them and contributed with several hours of assistance every week.

Education

Diploma in Social Service Worker Professional -

VANCOUVER CAREER COLLEGE
Surrey, BC
05.2024

Master of Library and Information Science (MLIS) -

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
Lucknow, Uttar Pradesh
01.2000

Bachelor of Library Science (B.Lib.Sc.) -

UNIVERSITY OF LUCKNOW
Lucknow, Uttar Pradesh
01.1999

Bachelor of Arts - PSYCHOLOGY

UNIVERSITY OF LUCKNOW
Lucknow, Uttar Pradesh
01.1998

Computer Science Diploma -

NATIONAL INSTITUTE OF TECHNOLOGY (NIT) AND APTECH COMPUTER EDUCATION
Lucknow, Uttar Pradesh
01.1997

Skills

  • Compassionate
  • Adaptable
  • Active Listening
  • Time management abilities
  • Teamwork and Collaboration
  • Complete knowledge of Microsoft Office, and Excel at swiftly mastering any software
  • Interpersonal and Organizational Skills
  • Multitasking Abilities
  • Structured Decision Making (SDM) tools knowledge
  • Crisis Interventions

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • ASIST- Applied Suicide Intervention Skills Training
  • Drivers License Class 5
  • Standard First Aid and CPR
  • WHMIS
  • Food safe Level 1
  • Non-Violent Crises Intervention


Hepatitis b vaccinated

TB Test done

Timeline

Social Services Worker -Trainee

The Nest: Phoenix Society-Practicum
04.2024 - Current

Cashier Assistant -Part Time

Costco
07.2023 - Current

Admin Manager

Surrey Weight Loss Clinic
10.2022 - 05.2023

Teacher Middle School

Delhi Public School
03.2008 - 08.2022

Stay-at-home Parent

Voluntary Services
01.2001 - 01.2008

Diploma in Social Service Worker Professional -

VANCOUVER CAREER COLLEGE

Master of Library and Information Science (MLIS) -

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)

Bachelor of Library Science (B.Lib.Sc.) -

UNIVERSITY OF LUCKNOW

Bachelor of Arts - PSYCHOLOGY

UNIVERSITY OF LUCKNOW

Computer Science Diploma -

NATIONAL INSTITUTE OF TECHNOLOGY (NIT) AND APTECH COMPUTER EDUCATION
  • ASIST- Applied Suicide Intervention Skills Training
  • Drivers License Class 5
  • Standard First Aid and CPR
  • WHMIS
  • Food safe Level 1
  • Non-Violent Crises Intervention


Hepatitis b vaccinated

TB Test done

Shikha Jain