Adaptable team player with proven communication, client service and technological skills. Motivated to maintain client satisfaction while contributing to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CBI Home Health
Mississauga, ON
05.2021 - Current
Delivered exceptional customer service by identifying client needs and providing personalized solutions
Handled questions, provided information and directed communication to appropriate staff when required
Issued work schedules, duty assignments and confirmed appointments for field and office staff.
Provided guidance and advice on best practices related to scheduling initiatives while guiding staff in handling difficult or complex problems.
Monitored spreadsheets and updated reports to coordinate project materials
Scanned physical documents and uploaded them to encrypted databases for digital maintenance.
Managed monthly inspection of healthcare inventory to ensure all supplies were in stock.
Checked stock to determine inventory levels and maintain office/field supply products.
Assisted with payroll preparation
Customer Service Representative
The Mighty Cob
Mississauga, ON
06.2017 - 09.2020
Placed client orders, provided recommendations and responded to service needs
Managed point-of-sale system and financial record keeping
De-escalated client concerns with focus on long-term relationship building
Audited inventory in order to maximize profits and mitigate loss
Updated displays, cases and other client-facing areas to increase sales of special items
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit