Sara Hopper
Halifax,NS
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Blue Ocean Contact Center and McDonald's. Skilled in problem resolution and active listening, adept at maintaining professionalism under pressure. Demonstrated ability to improve loyalty and business outcomes through effective call center operations and critical thinking.
Overview
14
14
years of professional experience
Work History
Custoimer Service Rep
Blue Ocean Contact Center
09.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fast Food Worker
Mcdonalds
10.2010 - 09.2016
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
High School Diploma -
Queen Elizabeth High School
Halifax, NS2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Money handling abilities
- Call Center Operations
Languages
English
Full Professional
Timeline
Custoimer Service Rep
Blue Ocean Contact Center
09.2016 - Current
Fast Food Worker
Mcdonalds
10.2010 - 09.2016
High School Diploma -
Queen Elizabeth High School
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