Sara Hassan Zadeh
Burnaby
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Passionate Marketing coordinators driven to create effective marketing strategies and maximize company sales. Consistently delivers timely and effective marketing programs to promote awareness of products and company mission. Strategic and innovative professional well-versed in media marketing and brand promotion.
Overview
8
8
years of professional experience
Work History
Marketing Coordinator
Black Knight Security Ltd
04.2014 - 03.2019
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- create Marketing strategy and train sales staff f to implement them
- Boosted sales by designing and executing creative email marketing campaigns.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Developed visually engaging marketing materials to support product launches and promotions.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Analyzed competitive landscape to inform positioning strategies for new products or services.
Customer Service Representative
Glentel Wirelesswave
01.2011 - 01.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
No Degree - Certificate in Business Administration
Thompson River University
Kamloops, BC08.2010
Bachelor of Science - Information Technology
Multi Media University
Kulalalampur08.2008
Skills
- Blogging
- Branding
- Vlogging
- Campaign Development
- Business Administration
- Project Management
- Customer Service
- Scheduling
- Strategic Planning
- Market Analysis
- Content Writing
- Digital Marketing
- SEO
- Media Relations
- Web Analytics
- Workflow Coordination
- Proposal Development
- Product Launches
- Content Development
- Database Management
- Market data collection
- Social Media
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working
Timeline
Marketing Coordinator
Black Knight Security Ltd
04.2014 - 03.2019
Customer Service Representative
Glentel Wirelesswave
01.2011 - 01.2013
No Degree - Certificate in Business Administration
Thompson River University
Bachelor of Science - Information Technology
Multi Media University
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