Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Hanna

Windsor,Canada

Summary

Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new positions.

Overview

9
9
years of professional experience

Work History

Client Service Navigator

Assisted Living Southwestern Ontario
Windsor, Ontario
11.2024 - Current
  • Conduct intake assessments to gather client history, needs, and goals
  • Develop care plans tailored to client circumstances
  • Provide crisis intervention and emotional support
  • Connect clients with community resources (housing, food programs, healthcare, financial assistance, etc.)
  • Facilitate referrals to specialized services (mental health, addictions, medical, legal aid, etc.)
  • Advocate on behalf of clients to access supports and services
  • Conduct home visits and monitor client safety and well-being
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintain accurate documentation, case notes, and reports in compliance with agency and legal standards.

Beauty Specialist

Shoppers Drug Mart
Windsor, Ontario
12.2023 - Current
  • Provided personalized beauty consultations to enhance client satisfaction and experience.
  • Demonstrated product application techniques during makeup sessions for diverse clientele.
  • Educated clients on skincare routines and product benefits tailored to individual needs.
  • Maintained inventory of beauty products, ensuring availability and organization.
  • Stayed updated on beauty trends and techniques to offer contemporary services.
  • Provided skin care consultations and product recommendations to customers.

SOCIAL WORKER

Community Living Essex County
Essex, ON
02.2023 - Current
  • Aided clients with activities of daily living to encourage independence.
  • Observed, documented and reported changes in client conditions to facilitate follow-up.
  • Assisted clients with ambulation and mobilization to facilitate movement and transport.
  • Managed daily tasks to support people suffering from illness, injury, or dealing with effects of aging.
  • Updated patient medical records in charts and databases.
  • Notified close family members of patient conditions and healthcare needs.
  • Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles.
  • Offered mental and emotional support to patients.
  • Observed patient physical condition and monitored diet and exercise habits.
  • Built strong rapport with patients to provide stable and supportive care system.
  • Cultivated social interaction through reading, games and community activities.
  • Assisted with crisis intervention and emergency response, promoting safety and well-being of individuals.
  • Assisted clients with daily living activities and personal hygiene routines.

BEAUTY ADVISOR

Clore Beauty Supply
Toronto, ON
08.2019 - 12.2022
  • Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base.
  • Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers.
  • Met or exceeded monthly sales goals through individual and team sales.
  • Set standard for team through passion and eagerness to assist clients and by promoting welcoming environment on sales floor.
  • Prepared and managed in-store events to bring in potential customers, build interest and increase department sales.
  • Demonstrated products and advised customers on optimal choices and techniques to close sales and exceed daily targets.
  • Helped customers with refunds and product returns.
  • Inventoried merchandise to keep accurate product counts.
  • Minimized loss by watching for and recognizing security risks and active theft.
  • Maintained knowledge of current sales and promotions.

SALES ASSOCIATE

Style Democracy
Toronto, ON
03.2018 - 12.2022
  • Supported cashiers and customers to locate products, confirm prices and replenish stock.
  • Monitored aisles, restocked shelves and cleaned spills.
  • Maintained brand and product knowledge to anticipate questions about products and deliver thoughtful responses.
  • Achieved sales goals and marketing objectives, delivered memorable customer experiences and drove brand awareness and loyalty.
  • Set-up product demonstrations at events and communicated brand features and benefits to consumers.

GYM RECEPTIONIST

Planet Fitness
Toronto, ON
04.2022 - 11.2022
  • Greeted and checked in members.
  • Worked to establish and improve team unity and spirit.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Maintained safe, healthy workout environment through meticulous cleaning and sanitization of locker rooms, showers and gym equipment.

YOUTH WORKER

Rexdale Community Health Centre
Etobicoke, ON
05.2021 - 09.2022
  • Conducted intake services by completing necessary paperwork, providing youth with overview of program services and placing youth into shelters and facilities.
  • Developed positive rapport with youth while serving as role model to create safe, caring environment.
  • Helped at-risk children improve social skills and manage personal hygiene to improve overall wellbeing.
  • Cleaned, organized and restocked activity area regularly to stay ready for youth program needs.
  • Supervised children during different activities to maintain safety and keep everyone under care focused on positive interactions.
  • Prepared and served snacks to meet nutritional needs of program participants.
  • Reported on services provided to each client in appropriate records and files.
  • Referred individuals to wide range of public and private agencies based on individual needs to obtain necessary assistance.
  • Assessed clients' needs to identify appropriate support and services required.

RIDE OPERATOR

Fantasy Fair
Toronto, ON
03.2017 - 08.2018
  • Carried passengers on ride trains, guiding and controlling speed and proceeding safely at pedestrian and road crossings.
  • Collected tickets or cash fares from patrons before permitting boarding.
  • Spaced ride cars in sections to avoid danger of collisions.
  • Operated controls to start and stop equipment such as roller coasters, merry-go-rounds and Ferris wheels.
  • Announced and described park attractions to excite customers for rides and games.
  • Gave safety instructions to visitors before starting rides.

Education

ACADEMIC DEGREE - SOCIAL WORK SERVICES

Seneca College
Toronto, ON
06.2022

HIGH SCHOOL DIPLOMA -

Father Henry Carr
Toronto, ON
06.2019

Skills

  • Service planning
  • Client documentation
  • Treatment planning
  • Networking
  • Verbal communication
  • Task prioritization
  • Teamwork
  • Multitasking

Languages

  • English, Advanced
  • Assyrian, Native
  • Arabic, Native

Timeline

Client Service Navigator

Assisted Living Southwestern Ontario
11.2024 - Current

Beauty Specialist

Shoppers Drug Mart
12.2023 - Current

SOCIAL WORKER

Community Living Essex County
02.2023 - Current

GYM RECEPTIONIST

Planet Fitness
04.2022 - 11.2022

YOUTH WORKER

Rexdale Community Health Centre
05.2021 - 09.2022

BEAUTY ADVISOR

Clore Beauty Supply
08.2019 - 12.2022

SALES ASSOCIATE

Style Democracy
03.2018 - 12.2022

RIDE OPERATOR

Fantasy Fair
03.2017 - 08.2018

ACADEMIC DEGREE - SOCIAL WORK SERVICES

Seneca College

HIGH SCHOOL DIPLOMA -

Father Henry Carr

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