Sara Hales
Keswick,ON
Summary
Dynamic individual with hands-on experience in team environments with excellent communication skills and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for team work, adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Service Crew Lead
Todd Pools
05.2024 - 08.2024
- Strengthened leadership, time management, and customer service skills by supervising a team, coordinating daily tasks, and ensuring safe and compliant work environment.
- Managed logistics, including driving to job sites and overseeing proper use of equipment.
- Delivered high-quality service by thoroughly cleaning pools, addressing customer needs, and ensuring satisfaction through clear communication and efficient task completion.
- Tested pools and administered hazardous chemicals to ensure top quality water conditions which adhering to strict safety protocols.
General Parks Worker
The Town of Newmarket
05.2023 - 08.2023
- Strengthened problem-solving skills by addressing visitor concerns and collaborating on park improvement projects.
- Gained practical experience in municipal operations, safety protocols, and park inspections, with a focus on maintaining high safety standards.
- Demonstrated adaptability and attention to detail by operating various machinery, including impact drills, saws, and jack hammer, while ensuring quality and efficiency.
Server & Events Assistant
Emerald Hills Golf & Country Club
06.2022 - 09.2022
- Delivered exceptional customer service by engaging with guests to understand their needs to ensure a positive experience.
- Strengthened communication and interpersonal skills by interacting with diverse customers and addressing concerns promptly.
- Demonstrated the ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
- Proactively resolved issues to ensure customer satisfaction and foster repeat business.
Painting Crew Chief
Student Works Painting
01.2020 - 01.2021
- Spearheaded a team to execute high-quality painting projects, exceeding client expectations.
- Provided personalized service to a diverse range of clients by understanding their needs and offering tailored solutions for indoor and outdoor painting projects.
- Ensured quality and customer satisfaction by maintaining high standards of workmanship and enforcing proper safety protocols.
- Developed sales skills through door-to-door outreach, building rapport with potential customers, and promoting company services.
Back of Shop Assistant
Silver Lakes Golf & Country Club
06.2019 - 09.2019
- Delivered excellent customer service by warmly greeting guests, understanding their needs, and ensuring a seamless experience through efficient allocation of golf carts and trolleys.
- Managed daily operations, including driving, sanitizing, and securely storing golf carts, ensuring readiness and safety.
- Proactively identified opportunities to enhance guest satisfaction, reinforcing a customer-centric approach.
Hostess
Keg Steakhouse
06.2018 - 05.2019
- Welcomed guests, managed reservations, and supported smooth front-of-house operations to maximize customer satisfaction.
- Developed problem-solving and communication skills by professionally responding to challenging guests and resolving issues promptly.
Volunteer, Community Holiday Dinner
Huron Heights Secondary School
12.2016 - 01.2017
- Holiday dinner included serving the less fortunate, washing dishes, raising money and donations, setup and cleanup of the location
Education
Honours Bachelor of Arts - Biology, Psychology, Anatomy, Physiology
Wilfred Laurier University
04-2025
Skills
- Customer relationship management
- Team leadership and collaboration
- Communication and interpersonal skills
- Sales and negotiation
- Problem-solving and critical thinking
- Adaptability and creativity
- Research and analytical skills
- Competitive and recreational sports
- Horseback riding and skiiing
Certification
WHIMIS, 2024
Timeline
Service Crew Lead
Todd Pools
05.2024 - 08.2024
General Parks Worker
The Town of Newmarket
05.2023 - 08.2023
Server & Events Assistant
Emerald Hills Golf & Country Club
06.2022 - 09.2022
Painting Crew Chief
Student Works Painting
01.2020 - 01.2021
Back of Shop Assistant
Silver Lakes Golf & Country Club
06.2019 - 09.2019
Hostess
Keg Steakhouse
06.2018 - 05.2019
Volunteer, Community Holiday Dinner
Huron Heights Secondary School
12.2016 - 01.2017
Honours Bachelor of Arts - Biology, Psychology, Anatomy, Physiology
Wilfred Laurier University
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