SARA HALAGAH
Carstairs
Summary
Results-driven professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Finance Manager
Champion Ford
02.2025 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Tailored finance packages to meet individual customer needs, fostering positive buying experience.
Product Specialist/Assistant Sales Manager
Champion Ford
04.2023 - 02.2025
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Fielded incoming inquiries via phone or email, providing accurate information and securing appointments.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
- Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
Retail Store Manager
Moores Clothing for Men
04.2014 - 04.2023
- Hired and trained team members in successful strategies to meet operational and sales targets bringing in $2,300,000 in annual revenue.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Operations Manager
Moores Clothing For Men
04.2005 - 04.2014
- Trained new employees on proper protocols and customer service standards.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Regional Administrative Assistant
Moores Clothing for Men
09.2001 - 04.2005
- Worked closely with regional manager to provide effective assistance for specific aspects of business operation.
- Participated in strategic planning for company growth.
- Assisted in marketing efforts by identifying prospects and cold calling to induce sales.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Sales Associate
Moores Clothing For Men
09.1998 - 09.2001
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Archbishop Denis O'Connor Catholic High School
Ajax, ON06.2000
Skills
- Sales Analysis
- Operational Efficiency
- Customer Service
- Hiring and Onboarding
- Public Speaking
- Mentoring
- Leadership
Certification
- WHMIS (Workplace Hazardous Material Information Systems Training) Certification
- AODA (Accessibility for Ontarians with Disabilities Act) Training
- Level A CPR/AED certified
Timeline
Finance Manager
Champion Ford
02.2025 - Current
Product Specialist/Assistant Sales Manager
Champion Ford
04.2023 - 02.2025
Retail Store Manager
Moores Clothing for Men
04.2014 - 04.2023
Operations Manager
Moores Clothing For Men
04.2005 - 04.2014
Regional Administrative Assistant
Moores Clothing for Men
09.2001 - 04.2005
Sales Associate
Moores Clothing For Men
09.1998 - 09.2001
High School Diploma -
Archbishop Denis O'Connor Catholic High School
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