Sara Grant
Pickering
Summary
Results-oriented Floor Leader with a substantial background in managing and mentoring teams in an evolving retail environment, eager to employ sales and mentoring skills. Identifies shop needs and optimizes operations with focus on driving sales. Collaborative and committed to increasing revenue growth. Strong organizational skills and dedication to delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Floor Leader
LUSH Fresh Handmade Cosmetics
01.2016 - Current
- Provided ongoing coaching and feedback to staff members, identifying opportunities for skill development and career advancement.
- Created engaging staff meetings to train and prepare staff for upcoming product launches, brand development, and KPI opportunities, thus equipping them with the product knowledge needed to make expert recommendations and engage in 5 star customer interactions
- Led visual merchandising efforts by creating eye-catching displays that showcased new products effectively while adhering to brand guidelines.
- Fostered high-quality customer service by modeling standards and providing employees with direction and coaching.
- Boosted sales performance by motivating staff members, setting individual targets, and conducting regular follow-ups to ensure goal achievement.
- Assisted in recruiting top talent, conducting interviews, and making hiring decisions to build a high-performing team.
- Collaborated with the store manager in developing and executing promotional events to drive store traffic and increase revenue.
- Improved employee retention by creating a positive work environment, offering continuous training opportunities, and fostering open communication.
- Handled escalated customer complaints professionally, mediating resolutions that maintained customer loyalty and satisfaction.
Respite Care Worker
01.2016 - Current
- Work with parents and case manager to create socialization plans to assist in the client’s growth and development
- Develop a therapeutic relationship with the client allowing me to challenge him in social settings while maintaining safety
- Celebrate his successes in his schooling and personal life
- Create action plans for more difficult scenarios he may face
- Collaborate with family to ensure success and manage expectations
- Adapt and evolve when meltdowns occur, working in the moment to diffuse difficult situations
- Provide support for family by accompanying client to events where he can become easily overwhelmed
Personal Support Worker Emergency Department
Markham Stouffville Hospital
01.2018 - 01.2021
- Collaborated with interprofessional healthcare team to deliver expert, safe, and comprehensive patient care
- Proven ability to stay organized and complete tasks
- Assisted patients with daily living activities, promoting independence and wellbeing
- Excelled in a challenging, fast paced, ever evolving environment
- Adapt and evolve as situations arose, communicating with staff members to ensure excellent patient care and outcomes
- Monitor patients and report to healthcare team of any changes or concerns
- Advocated for client rights while navigating various healthcare systems settings.
Education
Personal Support Worker -
Durham College
01.2018
Skills
- Staff Development
- Visual merchandising
- Sales performance
- Service Excellence
- Operational Efficiency
- Highly Adaptable
Timeline
Personal Support Worker Emergency Department
Markham Stouffville Hospital
01.2018 - 01.2021
Floor Leader
LUSH Fresh Handmade Cosmetics
01.2016 - Current
Respite Care Worker
01.2016 - Current
Personal Support Worker -
Durham College
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